Customer Service Representative

Job title: Customer Service Representative

Job description: DHL is Hiring!

At DHL, you will play a part in one of the world’s most essential industries. As the world’s leading contract logistics provider, we believe in doing the right thing, growing together, and delivering the difference. At DHL, you have a voice that matters and can make an impact that lasts. There has never been a better time to join DHL. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us.

Position:Customer Service Rep

Shift:Monday – Friday, 6am-2pm

Pay:$21.75 per hour

Be part of the world’s largest logistics company!DHL has been certified as a Great Place to Work® and Top Employer in the US and Canada for the 3rd year in a row!

Core Benefits – Full Time Associates

• Associates are eligible for a standard offering of medical and dental coverage and standard Long-Term Disability option
• Basic life and accidental death & dismemberment (AD&D) insurance
• Short-term disability

Optional benefits you may choose:

• Retirement: DCPP, RRSP and TFSA savings plans
• Optional life, AD&D insurance, critical illness (including dependent coverage) is available and may be subject to evidence of insurability (EOI)

In addition, Full Time associates can also receive the following benefits subject to eligibility rules:

• Paid Time Off (PTO)
• Paid holidays
• Education reimbursement program(HR site administered)

Role Purpose:

Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.

Key Accountabilities:

• Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
• Maintain customer records and update account information.
• Maintain financial accounts by processing customer adjustments.
• Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.

Required Education and Experience:

• High School Diploma or Equivalent
• 0-12 months of system, data entry or reporting experience
• 0-12 months of warehouse experience, preferred

Our Organization is an equal opportunity employer. We are committed to accommodating applicants with disabilities throughout the hiring process. Accommodations for job applicants with disabilities will be provided upon request.

Click Here to Apply

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