Customer Solutions Engineer

January 28, 2021 Agriculture / Forestry

Job Overview

Job title: Customer Solutions Engineer

Company: Sama

Job description: About the Job:

Sama is searching for a talented and passionate Customer Engineer/Solutions Engineer to help our customers make the most out of our data annotation services. As a CSE at Sama, you’re a strong technologist & roll-up-sleeves engineer who enjoys working directly with customers to solve challenging technology problems in AI. You will partner with our most strategic customers as a technology guide through the entire customer journey from initial requirements, to the delivery of customer architectures and technology solutions. As a part of our Customer Success team, you will focus on engaging and retaining our customers through the entire customer journey, encouraging best practice adoption of Sama services and solutions.

Key Responsibilities:

Consult with customers, designing computer vision and training data strategies
Be a technical product expert in our Sama technology platform
Work cross-functionally with Sales, Customer Success Managers, PMs, and Delivery teams while independently driving key initiatives
Impact the Sama roadmap by integrating customer feedback directly into our product
Become an expert in the full workflow for AI training data, from data acquisition and enrichment through quality and verification
Implement, deploy and support customer-specific solutions or integrations, if required
Design solutions that artfully balance the symbiosis between technology and humanity

Minimum Qualifications:

3+ years of experience as a Solutions Engineer, Customer Success Engineer, Software Engineer, or equivalent
Bachelor’s degree in Computer Science, equivalent or relevant skills learned on the job
Development experience in Python, Ruby, or other web development/scripting languages
Strong organizational skills and prioritization, balancing multiple challenges at once
Comfortable with demos and presenting at any level: engineer, data scientist, executive, meetups, demos, conferences
Ability to listen to understand customers’ needs and respond with solid technical guidance and implementation, often solving ambiguous problems
Comfort moving quickly
Willingness to support global team and be available during various time zones

Preferred Qualifications:

Experience in AI and training data cycle
Entrepreneurial mindset
Experience with Heroku, Python, and Rest APIs

About Sama:

25% of the Fortune 50 trust Sama to deliver secure, high-quality training data and validation for the technology teams driving humanity forward. From self-driving cars to smart hardware, Sama fuels AI. Founded over a decade ago, we’re experts in image, video, and sensor data annotation and validation for machine learning algorithms in industries including automotive, navigation, AR/VR, biotech, agriculture, manufacturing, and e-commerce. Our staff are driven by a mission to expand opportunity for low-income people through the digital economy, and our social business model has helped lift over 50,000 people out of poverty.

Our Culture:

Sama is quite unique. We are a technology company with a social mission. People that thrive in a high-growth environment, love working on the bleeding edge of technology, and really care about having a positive impact on the world are a great fit for the Sama culture. Our core values are grit, integrity, humanity, and GTD (Get Things Done).

Our Benefits:

Sama offers competitive compensation commensurate with experience and a full benefits package, including: medical, dental, and vision insurance, long-term disability insurance, life, and AD&D insurance, employer-matching Group RRSP, generous holiday and vacation policies, sabbaticals, a monthly fitness stipend, and professional development opportunities.

At Sama, we pride ourselves in being a diverse and equal opportunity employer.