Deskside Support Technician, Medicine IT, Cumming School of Medicine

Job title: Deskside Support Technician, Medicine IT, Cumming School of Medicine

Company: University of Calgary

Job description: Position Overview

The Department of Medicine IT in the Cumming School of Medicine is currently seeking a Full-time Temporary Limited Term Medicine Deskside Support Technician for approximately 6 months.

Reports to Zone Manager, Medicine IT, Cumming School of Medicine, the successful candidate provides service to approximately 1500 members of the Faculty including support staff, researchers and students via e-mail and through direct contact with the computer hardware, software and systems problem resolution.

Position Description

Summary of Key Responsibilities (job functions include but are not limited to):

• Ongoing maintenance of hardware and software to ensure systems are fully functional and available to users
• Keep abreast of current and future technical trends and developments and apply knowledge to the work area in order to take a more proactive approach to problem solving
• Respond to malfunctions, and emergencies, and assure the safety of people, equipment and other services
• Participates in the design and development of precision equipment and processes targeted to the Cumming School of Medicine teaching and research requirements
• Maintain strong client relation skills by initiating frequent interaction with senior administration and internal and external clients to ensure both the integrity of service client satisfaction is maintained
• Relate technical information, requirements and advancements to clients in a manner that is understood by people of all disciplines and backgrounds
• Provide solutions and ideas to improve quality and functionality of the IT Operations at the faculty
• Keep clients informed of technical emergencies in a timely manner
• Frequent interaction with the Technology Services Team Lead to ensure continuity of service to clients and eliminate redundant services
• Be a resource for others by continuous updating and upgrading of technical and communication skills through research, workshops, courses and technical manuals
• Handles pressure and stressful situations effectively so productivity is not affected and requests assistance as needed

Qualifications / Requirements:

• Completion of an undergraduate degree or diploma in Information Technology or other related fields
• Several years experience in IT preferably in a higher education setting
• Minimum of 2 years of technical experiences and completion of post-secondary education, or certification in related discipline
• In-depth knowledge of theory and practical application of technical procedures and techniques
• Equivalent combination of skills and experience
• Well developed analytical and problem solving skills required
• Must have a desire to continually upgrade skills to stay current with technological advances
• Extensive knowledge in technology field
• Excellent communication, interpersonal and organizational skills
• Knowledge of CSM and UofC culture and operating procedures
• Current knowledge of standards and practices
• Understanding of safety codes and standards
• Ability to perform moderate manual activities
• Hands-on experience with Apple and PC hardware and peripherals
• Good working knowledge of Mac, Linux and PC Operating Systems, MS Office suite

Application Deadline: February 4, 2021

We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue on through the selection process will be contacted.

Additional Information

This position is part of the AUPE bargaining unit, and falls under the Technical Job Family, Phase I.

To find out more about management and staff opportunities at the University of Calgary and all we have to offer, view our . For more information about the Cummign School of Medicine visit

About the University of Calgary

The University of Calgary is Canada’s leading next-generation university – a living, growing and youthful institution that embraces change and opportunity with a can-do attitude. Located in the nation’s most enterprising city, the university is making tremendous progress on its Eyes High journey to be recognized as one of Canada’s top five research universities, grounded in innovative learning and teaching and fully integrated with the community it both serves and leads. The University of Calgary inspires and supports discovery, creativity and innovation across all disciplines. For more information, visit .

The University of Calgary recognizes that a diverse staff/faculty benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers that have been historically encountered by some people in our society. We strive to recruit individuals who will further enhance our diversity and will support their professional success while they are here. We encourage all qualified applicants to apply, however preference will be given to Canadian citizens and permanent residents of Canada.

Expected salary:

Location: Canada

Job date: Sat, 23 Jan 2021 03:55:05 GMT