Facility Technician Lead

Job title: Facility Technician Lead

Job description: JOB TITLE: Facility Technician Lead

DEPARTMENT: Public Works & Engineering

POSTING NUMBER: 105960

NUMBER OF POSITIONS: 1

JOB STATUS & DURATION: Full Time Permanent

HOURS OF WORK: 35-hour workweek

LOCATION: Hybrid Model*– when working onsite, you will report to the location of West tower.

SALARY GRADE: 3

HIRING SALARY RANGE: $66,206.00 – $74,482.00 per annum

MAXIMUM OF SALARY RANGE: $82,757.00 per annum

JOB TYPE: Management and Administration

POSTING DATE: March 13, 2024

CLOSING DATE: March 26, 2024

AREA OF RESPONSIBILITY:

Responsible for providing customer service excellence to internal/external clients and supporting the City of Brampton’s Facility Events Strategy AV operations and support for events held in downtown Brampton facilities. This role is responsible for supervision of staff and the coordination, implementation, and set-up of AV event logistics to ensure a proactive approach to AV delivery for new and existing clients.

1. OPERATION SUPPORT

• Liaise with all stakeholders to ensure smooth technical operation of the facility
• Work in tandem with Sr. Coordinator, Events and Associate, Facility Support on internal/external events.
• Liaison between client and IT as required
• Liaise with internal/external clients regarding the exact A/V requirements and floorplan for events (ex. location of equipment, assistance with PowerPoint presentations, audio and video conferences)
• Interact with clients, ensuring all inquiries are handled professionally
• Assist in formulating AV standards / work procedures
• Manage external tech company when required
• Serve as AV subject matter expert
• Provide feedback on discrepancies noted in service delivery

2. STAFF SUPERVISION

• Responsible for recruiting, hiring, training, and providing ongoing supervision of staff
• Provides advice, guidance, and direction to staff to ensure successful delivery of AV operations services
• Maintains corporate, departmental, and divisional standards by ensuring the quality and accuracy of work of direct reports
• Provides ongoing feedback to staff, including discipline when required
• Assigns/coordinates tasks to direct reports
• Evaluate training needs of staff and develop, maintain, and conduct training sessions on selection, use and implementation of audio visual equipment and operation
• Support, lead, and mentor Facility Technicians
• Ensure system or program delivery is meeting customer expectations and service standards
• Ensures compliance to governing legislations and regulations, corporate policies, procedures, standards and guidelines

3. TECHNICAL / EVENT SUPPORT

• Attend and ensure the seamless execution of internal/external events
• Assist in event set-up and takedown
• Maintain A/V equipment including routine inspections, preventative maintenance, and inventory control
• Clean and maintain A/V equipment and report damages and service improvements to Sr. Coordinator, Events
• Purchase A/V equipment as required
• Maintain the overall condition of the facility, including all technical equipment (ex. sound, lighting, audio-visual)

SELECTION CRITERIA:

EDUCATION:

• Post-secondary degree or diploma in Audiovisual Technology, or equivalent
• Certified Technology Specialist (CTS) certificate considered an asset

REQUIRED EXPERIENCE:

• 2-3 years of experience in a municipal or community related environment with proven experience in audiovisual support, event planning and execution in a project team environment

OTHER SKILLS AND ASSETS:

• Ability to work flexible work schedules, evenings and weekends based on business needs
• Proficient with computer software and hardware (ex. Microsoft Office Suite Products) and familiar with a variety of file types such as TIFF, JPEG, PDF, MS Word and Excel
• Ability to work mobile technologies and applications
• Strong customer service and people management skills
• Excellent written and verbal communication skills
• Excellent interpersonal skills and experience working with community groups and/or the private sector, other levels of government
• Strong organizational and time management skills
• Ability to work well under pressure
• Detail oriented, well organized and able to prioritize tasks and meet critical deadlines
• Regular access to a vehicle
• Able to work independently and as part of a team
• A valid, non-probationary Ontario Class G driver’s license

**Various tests and/or exams may be administered as part of the selection criteria.

Interview: Our recruitment process may be completed with video conference technology.

As part of the corporation’s Modernizing Job Evaluation project, this position will undergo an evaluation which may result in a change to the rate of compensation. Any changes affecting this position will be communicated as information becomes available. *Our Hybrid Model is subject to change.

If this opportunity matches your interest and experience, please apply online quoting reference #105960 by March 26,2024 and complete the attached questionnaire. We thank all applicants; however, only those selected for an interview will be contacted. The successful candidate(s) will be required, as a condition of employment, to execute a written employment agreement. A criminal record search will be required of the successful candidate to verify the absence of a criminal record for which a pardon has not been granted.

As part of the application process, applicants will be invited to complete a self-identification survey. The survey is voluntary. Participation in the survey will have no impact on hiring decisions. Should you wish to opt out of completing the survey, please select “prefer not to answer” as a response to each question. All information collected is confidential and will not be shared with the hiring manager. The surveys will be anonymized and will be kept separate from applicant or employee files, such that the individuals who completed the surveys will not be identifiable. The results of the survey will assist in the analysis of disaggregated metrics for organizational planning purposes and our commitment to advance and foster diversity, equity, and inclusion. The City may use anonymized data to produce aggregate reports for internal or external use.

Please be advised, the City of Brampton uses email to communicate with their applicants for open job competitions. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e. testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the Job Competition and your application will be removed from the Competition.

If you would like to request content in an alternate format, please contact the Accessibility office by submitting a new

Click Here to Apply

Source: