Front Office Reception Agent (Spring/Summer 2024)

Job title: Front Office Reception Agent (Spring/Summer 2024)

Job description: Company Description

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It’s the perfect work/life combination.

Job Description

Front Office Reception Agent

First impressions are everything! Are you a hospitality professional seeking an opportunity to advance your current skills and abilities? As Front Desk Reception Agent you will have the opportunity to work with a dynamic team consistently providing outstanding service and creating genuine and lasting memories!

What is in it for you:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler (subject to availability)
• Comprehensive wellness platform (LifeWorks) for employee mental health and wellbeing support
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses
• Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events
• Opportunity to develop your talent and grow within Fairmont Banff Springs and over 5,000 properties with Accor

What you will be doing:

• Complete Daily Operations ( i.e. opening and closing duties, daily cleaning, dining room and patio preparation, moving and arranging tables and chairs, reservation bookings, confirmations and cancellations, coordinating FOH and BOH with regards to services, guests, allergies, VIPs, etc.)
• Meet, greet and seat guests and maintain daily floor plans to suit forecasted guest and staffing levels
• Maintaining an extensive knowledge of menu items, beverage offerings and restaurant operations and assist servers and food porters as needed

Qualifications

Your experience and skills include:

• Ability and willingness to work a variety of shift work, including evenings/weekends/early morning/overnights
• Previous experience in Front Desk or customer service an asset
• Previous Property Management System (PMS) experience an asset
• Proficient in the English language (verbal & written), second language an asset
• Must display strong communication, analytical, organizational and administrative skills to be able to deal with multiple priorities simultaneously
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Your team and working environment:

• Fast-paced, upscale, luxury hotel
• Close proximity to multiple ski resorts
• Hospitality employees worldwide making this a great place to develop lifelong connections

Additional Information

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality.

Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

APPLY TODAY: For more information on working and living in at Fairmont Banff Springs, please visit

Click Here to Apply

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