General Manager

Job title: General Manager

Job description: Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life.

Transparent and Open to Feedback

Continuous Improvement

Customer Inspired

Process Driven

Agile

Job Details

Company Description

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

WHO WE ARE

• We love books and all things beautiful
• We are Canada’s Cultural Department Store
• Books are our heart and our soul and Great Books are JUST the Beginning…

We play by the following rules:

• We exist to add joy to our customers’ lives each and every time they interact with us and our products
• Our job is to create joyful moments for our customers
• We treat each other the way we’d treat a valued friend
• We inspire each other to do our best work
• We seek to ignite creativity and innovation every day
• We give back to the communities in which we operate

Job Description

You cultivate an environment that promotes authentic best-in-class employee and customer experiences and are guided by our culture and our mission of adding joy. Your role as a General Manager is one of collaboration, innovation, inspiration, support, and coaching and in doing so, you help to create and sustain a high performing culture focused on delivering sales and profit goals. Your store models operational and visual excellence. You consistently role model the Indigo Beliefs and are a leader that sets examples for your team to follow.

WHAT YOU’LL DO

Talent

• Support and empower team to make decisions, creating a highly engaged and high performing team
• Develop a high-performing leadership team that is accountable for creating a best-in-class employee experience
• Develop internal talent; building a bench for future store needs
• Unlock full potential of employees by providing consistent feedback
• Own self-development and provide continuous feedback to Regional Director

Cultural Ambassador

• Role model Indigo’s High Performance Characteristics
• Represent Indigo as a brand ambassador, bringing to life Indigo’s mission of creating joy
• Promote a Story Telling culture fulfilling our goal to enrich the lives of our customers.
• Cultivate an environment of trust where the opinions, voices, and well-being of employees are valued, enabling people to bring their best selves to work
• Inspire a customer-centric culture in stores bringing to life Indigo’s mission of creating joy and enriching lives
• Encourage entrepreneurship that is consistent with brand standards
• Foster an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers
• Is an agent of change within their store
• Respond to customer feedback in a timely manner ensuring that the customer remains a top priority

Goals and Objectives

• Gain alignment with Regional Director on store specific goals and objectives for fiscal year
• Responsible for the financial success of the store, ensure it is well-run, well-merchandised and well-staffed
• Ensure teams drive best-in-class employee engagement and net promoter scores
• Consistently meet and exceed sales plans
• Maximize sales and profitability by soliciting, identifying and delivering on opportunities for growth
• Effectively manage budgets and cost centres, driving positive Store Profitability
• Hold team accountable for operational excellence
• Inspire a visual experience that consistently aligns with the Indigo brand standards
• Ensure leadership and store staff schedules are fully optimized to drive sales and productivity
• Actively engage in community-based marketing and events to grow sales and strengthen community ties

Qualifications

WHO YOU ARE

• 5+ years of management or leadership experience with demonstrable skills and success in leading and developing others
• 5+ years of experience in specialty retail and/or multi-unit retail business environments
• Experience leading leaders
• Proven track record of achieving sales and performance targets
• Ability to be mobile on the sales floor for extended periods of time
• Availability to work a flexible schedule, including evenings, weekends and holidays
• Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
• Passionate
• Enthusiastic
• Curious
• Humble
• Giving
• Driven

Additional Information

At Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at 1 (888) 881-3177 (toll free) or Support-HR@indigo.ca if you require an accommodation at any time during the recruitment process.

WELCOME HOME

General Manager

Retail Stores (ST)

Full-time

Mid-Senior Level

Chapters Dartmouth

Customer Service

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