General Manager

Job title: General Manager

Job description: Let us welcome you home to Parkwood Court in Victoria, BC.

Optima Living—founded in 2007—owns and operates innovative seniors’ living communities throughout Alberta and BC, taking an unprecedented approach to senior life. Our unique company culture is one where both residents and team members are family.

Optima Living’s North Star, Let us welcome you home, speaks to our underlying principles and the experience seniors discover in our communities. When residents are home, they feel safe, respected, and welcome. Home is where one’s voice is heard, their views matter, and they have freedom of choice.

Optima Living’s mission, vision, and values—respect, dignity, teamwork, and doing the right thing—support and build upon our North Star. Optima Living operates over 2,200 beds providing congregate living options for seniors. These options range from subsidized to luxury, Independent to Assisted Living, Long-term Care to Memory Care, and Residential Mental Health.

Summary:

As the General Manager you are responsible for providing day-to-day operational support. This includes an understanding of finance, occupancy, resident support, employee/labour relations, as well as relationship building with our support services team. This position reports to Regional Director.

Key Outcomes

• Achieve Net Operating Income (NOI) targets
• Create a compelling resident experience (as measured by Resident Satisfaction
• Survey)
• Create and maintain a highly engaged workforce. (as measured by Employee
• Engagement Survey)
• Meet and exceed occupancy targets
• Maintain safe, quality care for all residents, achieving all internal and external quality
• metrics measured through internal and external audits annually
• Build and maintain strong relationships with stakeholders

Key responsibilities:

Talent Management

• Build and nurture a strong interdisciplinary team of Managers and Front-line employees: sources, selects and onboards key talent.
• Responsible for setting and implementing site level vision, mission, values, and organizational strategies.
• Ability to drive results through others.
• Actively plan for growth and successions in pipeline development
• Ability to inspire a diverse, employer of choice culture with a focus on “Let Us Welcome You Home.”
• Provides coaching and mentoring.
• Conducts performance evaluations.
• Promotes team building and engagement.

Ensure our commitment to Best in Class and excellence:

• Reward and recognize those who embody our “Best-in-Class approach” and to those who live by our credo of ‘Let us Welcome You Home”
• Maintains compliance with provincial legislation and accreditation standards.
• Interact with residents to resolve enquiries in a friendly, service-oriented manner.
• Complies with the Occupational Health and Safety Act, Workplace Safety and Insurance Act, and Workplace Hazardous Material Information System. This includes recognizing health and safety hazards, reporting incidents, fulfilling responsibilities under the applicable legislation, as well as participating in in-services and fire drills.

Financial Competencies:

• Budget creation and implementation.
• Having the skills and knowledge to make informed decisions about managing within a budget.
• Demonstrates the ability to analyze data and Financial Statements establishing targets and driving results.

Managing Relationships:

• Inspires a positive culture for families, residents, and employees.
• Stakeholder Awareness – Is able to forge strong positive partnerships with our external stakeholders and suppliers to advance organizational priorities.

Miscellaneous:

Other duties as assigned to support operational requirements.

Qualifications and Experience

• Degree or Diploma in Business, Marketing, Health or related field
• Minimum (5) five years relevant management experience, preferably in a retirement residence, hotel or hospitality related industry
• Supervisory experience of a sizeable multidisciplinary team
• Completion of CPR and First Aid is an asset.
• Exceptional interpersonal skills with peers, residents, visitors, and operational partners
• Superior organizational skills with the ability to handle multi-resident requests.
• Superior oral and written communication skills
• Property management and maintenance experience is an asset
• Demonstrate the ability to prioritize and problem solve.

Benefits of working with Optima Living:

• Truly awesome teammates
• Welcoming and supportive work environment
• All the usual perks:

-Dental care

-Extended health care

-Life insurance

-RRSP match

-Paid time off

-On-site parking

-Employee assistance program

-Vision care

Conditions of Employment

• Clear Police Information Check
• Clear Vulnerable Sector Check
• COVID-19 vaccination proof. This requirement may be waived if you have received an exemption through the provincial government.

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