General Manager – Bakery

Job title: General Manager – Bakery

Job description: Description

• Managing and motivating a team to increase sales and ensure efficiency within the business philosophy. Including, but not limited to providing time-efficient and thorough training and maintain the skills and well-being of current staff with motivational incentives and evaluations.
• Managing inventory/purchasing and making key decisions about inventory control.
• Monitoring and implementing measures to ensure quality control of products.
• Ensuring standards and philosophy of customer service are met.
• Analyzing sales figures and forecasting future sales.
• Analyzing and interpreting trends to facilitate planning.
• Using information technology to record sales figures, for data analysis and forward planning
• Dealing with staffing issues such as interviewing potential staff, conducting performance reviews, as well as providing or organizing training and development.
• Ensuring standards for quality, customer service and health and safety are met.
• Resolving health and safety, legal and security issues.
• Responding to customer complaints and comments.
• Organizing special promotions, displays and events.
• Attending and chairing meetings.
• Updating colleagues on business performance, new initiatives and other pertinent issues.
• Touring the sales floor regularly, talking to colleagues and customers, and identifying or resolving urgent issues.
• Initiating changes to improve the business, e.g. revising opening hours to ensure the store can compete effectively in the local market.
• Promoting the company locally by liaising with local schools, newspapers and the community in general.
• Ability to work various positions when needed – ie front of house, sandwich department or assisting pastry team.

Requirements

• Minimum 3 years of retail management experience
• Proven ability to foster a culture of excellence in customer service
• Proven ability to communicate effectively
• Proven ability to muti-task and organize effectively
• Proven ability to mentor and lead staff

Perks & Benefits

Dental

Extended Health

Position Type

Permanent

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