General Manager – Toronto

Job title: General Manager – Toronto

Job description: Hagerty Garage + Social, a premium club for vintage and collectible car owners, has an opportunity for a General Manager of its Toronto location. In this role you will collaborate with senior management to establish a profitable business through client acquisition, vehicle management, and overseeing of facility operations. You will supervise all department heads and work with teams to ensure excellent service is provided to members and guests. You will lead all areas including scheduling/availability, communication, organization, follow- through, respect for the facility, client vehicle care, food and beverage services, appearance, and cleanliness. This work will be done in the Burlington, Ontario market.

Ready to get in the driver’s seat? Join us!

Responsibilities:
Leadership, Motivation, and Development: The General Manager will demonstrate strong management skills and provide leadership and motivation to department heads and staff. This person will train staff and work with individuals on career growth and development.

Administration:

The General Manager will be responsible for recruiting, hiring, staffing, training, supervising, conducting performance reviews, performance management, authorizing payroll/time off, purchasing, managing inventory, safety, and conducting regular staff meetings. This person will administer the Club’s policies and procedures in a manner that creates a positive, equitable, and inclusive environment.

What you’ll do

• Establish and work towards occupancy goals with senior management
• Create and execute marketing programs to attract new members and retain existing members
• Generate rental leads through dealers, service providers, ancillary automotive business and other car enthusiast groups
• Create and maintain an active leads database
• Be a visible manager, interacting appropriately with all club members, prospective new members, staff, and vendors
• Meet the needs of all clients, ensuring the highest levels of service
• Listen to client issues and provide solutions
• Along with garage staff, coordinate the sales and completion of all service work
• Create sales leads for service work – meeting budgetary goals
• Assist Chef with food & beverage operations (including alcohol sales) and ensuring the highest standards are maintained while supporting the elevation of the F&B program
• Follow billing procedure throughout the service process
• Provide weekly and monthly reporting to Senior Manager
• Process all billings in a timely fashion
• Work with facility team members to maintain a fully operational facility
• Establish and manage monthly schedule
• Oversee Vehicle management
• Coordinate and manage annual event calendar
• Coordinate and work with other Hagerty team members on an as needed basis to create the best possible member experience

This might describe you

• Ability and enthusiasm to network and relationship build within the collector and exotic car industry
• Associates degree in business or related field
• Experience with coordination or management of projects
• Proficient user of MS Office products: Word, Excel and PowerPoint
• Valid Driver’s License and good standing driving record
• Must be available to travel for events and work some nights and weekends
• Ability to effectively communicate verbally and in writing
• Ability to multitask, effectively prioritize and execute tasks in a fast-paced work environment
• Superior organizational and planning skills with excellent attention to detail
• Impeccable attendance record
• Proven experience in planning and organizing events, and food and beverage services
• Great follow through skills to successfully meet deadlines and project dates
• Comfort with public speaking and addressing large groups of people
• Strong writing, presentation, and communication skills
• Must be able to perform physical tasks (lifting up to 50 lbs., standing and walking for long periods of time)
• Experience in automotive related sector, hospitality management, and/or food and beverage services

We Offer:

• Competitive compensation
• Inclusive benefits package allowing enrollment of dependents and partners
• A flexible culture that understands the importance of quality of work over quantity
• An opportunity to work with a diverse, global community of 1000+ Hagerty team members across multiple countries, united by our values of open, direct, and kind
• A culture of company-wide collaboration and shared success
• Company supported and employee-driven resource groups that promote diversity, career development and empowerment
• Corporate social responsibility initiatives with global reach
• Regular recognition, feedback, and open communication across all levels
• Team building, bonding, mentorship and support to grow confidence, trust, and friendships
• At Hagerty, we’re focused on building a world-class company and culture, and that starts with the people we hire. We take pride in being an equal opportunity, inclusive employer

Other things to note

This position is located in Burlington, Ontario.

Say hello to Hagerty

Hagerty is an automotive enthusiast brand and the world’s largest membership organization. Along with being a best-in-class provider of specialty insurance for enthusiasts, Hagerty is also home to DriveShare®, the Hagerty Drivers Foundation, Garage + Social, Hagerty Drivers Club, MotorsportReg and so much more. Committed to saving driving for future generations, each and every thing Hagerty does is dedicated to the love of the automobile.

Hagerty is a rapidly growing company that values a winning culture. We provide meaningful work for and invest in every single team member.

At Hagerty, we share the road. We are an inclusive automotive community where all are welcomed, valued and belong regardless of race, gender, age, or car preference. We are united by our shared passion for driving, our commitment to preserve car culture for future generations and our desire to make a positive impact in the world.

Learn more about our comprehensive benefits and the perks that set us apart.

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If you like wild growth and working with happy, enthusiastic over-achievers, you’ll enjoy your career with us!

Click Here to Apply

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