General Manager – West

Job title: General Manager – West

Job description: At Aramark Canada, our people are important to us. Our 14,000+ team members coast to coast; deliver experiences that enrich and nourish thousands of lives every day through innovative services in food, facilities and uniforms. To show our employees how much we appreciate their efforts, we do everything we can to make sure they feel included, supported and encouraged. Aramark Canada proudly partners with world class post-secondary institutions, world renowned hospitals, major league sports venues and leading global businesses. As part of a global team that spans 19 countries and has over 200,000 team members; we strive to achieve a safe, diverse and inclusive workforce that our employees can be proud of.

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Description

Aramark Canada is recruiting for a General Manager to oversee the Food, Housekeeping and Laundry Services for a long-standing acute care hospital client in the Northwest Territory. Inuvik Hospital is a 17-bed acute hospital, 25-bed long term care facility, and we also manage their transient center.

Read more about the hospital here:

This client / office location requires all individuals working on site to be double vaccinated against COVID-19.

Working in Inuvik … District Managers own words

“Working and living in the Northwest Territories is unlike any other place in Canada. Living in Inuvik is unique, you get 24-hour daylight in the summer which is splendor of its own. 24-hour darkness in the winter, which also means that you are experiencing the coldest type of winters. You will also get to experience the most beautiful northern lights you will ever see!! The biggest challenges living in Inuvik is the remote location and the cost of living.”

A competitive compensation, benefits and relocation package will be taken in consideration for the final candidate.

POSITION SUMMARY:

Reporting to the District Manager, the General manager will be responsible to meet the growing needs of delivering a best-in-class hospitality service to the patients, residents, families, and clients whom our teams serve daily across a defined group in the location.

The role will be responsible for: delivering resident and family focused services, building strong and enduring partnerships with our client/s and the community, and creating a culture of customer service and accountability.

This client / location requires all individuals working on site to be double vaccinated against COVID-19.

POSITION RESPONSIBILITIES:

The key responsibilities of the job are outlined below. These responsibilities represent the major areas of work performed. This is not an exhaustive list of all tasks which the role is responsible for.

• To deliver a best-in-class hospitality service across all services every day by developing the strongest teams and best relationships. The priority will be to ensure the highest quality of experience for residents whenever they dine and stay in our facilities.
• Provides vision and direction to the onsite management team and staff to ensure the attainment of organizational and client objectives and goals with a focus on Mission, Vision and Values.
• Establishes and maintains open channels of communication between senior clients, management team and support departments to ensure “best in class” customer service and satisfaction.
• Has a thorough understanding of territorial and federal legislation related to acute care as well as seniors living. Responsible for the successful execution of all standards.
• Participates in the recruitment, development, and retention of a diverse talented team to deliver on service and operational needs
• Serves as an integral part of the organization creating strong partnerships amongst all key stakeholders
• Ensures the accounts meets client service, financial, and quality objectives and enforces policies that guide and support the provision of Hospitality/Environmental services and assures compliance with all Provincial and National regulations.
• Monitors financial/non-financial results in all departments to achieve company and client objectives.
• Initiates and directs training and development programs for all levels.
• Responsible and invested in capital planning process to constantly evaluate and look for ways to improve.

Qualifications

Working environment
This is an acute care setting along with Long Term Care residents and a transient center. As the GM, there may be times that you will be required to work shifts in any of the departments that you oversee.

In an acute care operation, you are working with patients, senior residents or individuals with physical and mental disabilities / challenges. Individuals who are successful in this environment are folks who have high threshold of patience, ability to maintain a calm and positive attitude and who loves to take care of people.

Another important factor to know about acute care operations is that they do not shut down for bad weather conditions, these operations are working 24/7 – 365 days. There is no work from home situations and as a manager it’s very important to understand this culture to ensure that anyone being hired to work here are aware that they and their staff need to have appropriate ways of getting to / from work & very rarely can have the alternative to be remote.

Education

• University or College Degree or Diploma in hospitality or business administration considered an asset
• CSNM or RD designation would be considered an asset

Experience

• 5 years + experience leading a large team in a hospitality environment, ideally across multiple locations
• Ideally 2+ years relevant leadership and general management experience in a healthcare environment
• Proven ability in analyzing financial statements, operating reports, budget variance reports and other financial statements
• Proven or demonstrated ability to recruit, develop, and retain a strong and diverse team within a dynamic work environment
• Proven or demonstrated ability to respond effectively to changing demands
• Proven or demonstrated ability to build and establish internal and external relationship at all levels of the organization including senior levels of management
• Excellent knowledge of regulatory issues such as WHMIS, OH&S, and infection control
• Excellent computer literacy including Microsoft Excel, PowerPoint, and word.

The finalist candidate for this position will need to complete and successfully pass a Criminal Background Check and a Vulnerable Sector Screening. If hired for this position, your continued employment with us would be conditional upon Aramark being satisfied that you have successfully cleared both these conditions.

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