HIS Implementation Expert

Job title: HIS Implementation Expert

Job description: HIS IMPLEMENTATION EXPERT (3 MONTHS)

Posting #: 926565

Union: Non-Union

Site: Princess Margaret Cancer Centre

Department: UHN Digital

Reports to: Director, Epic Support

Hours: 20 per week

Salary: To commensurate with experience and consistent with UHN compensation policy

Status: Temporary Part-Time (3 months with possibility of extension)

Posted Date: November 15, 2023

Closing Date: Until Filled

The University Health Network, where “above all else the needs of patients come first”, encompasses Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute and the Michener Institute of Education. The breadth of research, the complexity of the cases treated, and the magnitude of its educational enterprise has made UHN a national and international resource for patient care, research and education. With a long tradition of ground breaking firsts and a purpose of “Transforming lives and communities through excellence in care, discovery and learning”, the University Health Network (UHN), Canada’s largest research teaching hospital, brings together over 16,000 employees, more than 1,200 physicians, 8,000+ students, and many volunteers. UHN is a caring, creative place where amazing people are amazing the world.

Position Summary

The job of the HIS Implementation Expert is to help enable Clinical Transformation and make a critical contribution to mitigating risk to the HIS project by building quality into the software configuration, fast-tracking complex and foundational configuration and developing the talent of an assigned application team’s members. The Expert will serve as a mentor and thought leader to help an assigned HIS application team in designing, configuring and testing the highest quality workflows and clinical content for the benefit of TeamUHN and patients—while simultaneously helping build the talent of TeamUHN staff for the project lifecycle and long-term sustainability.

The Expert will report to the Sr. Manager, Applications, and coordinate closely with the HIS Application Team Lead and HIS vendor’s Application Coordinator in developing a high-functioning team, drawing upon their own recent hands-on experience and deep knowledge of Canadian HIS requirements, the HIS vendor’s best practice and relevant Agile techniques, such as a paired programming/configuration, virtual collaboration, short iterative design-configure cycles and frequent subject matter expert (SME) feedback.

The Expert will also perform independent Software Quality Assurance tasks, define and document technical standards and guidelines, resolve issues, mitigate risks and assist other HIS Application Analysts in understanding and identifying end users’ clinical needs to ensure the clinical and/or functional needs of the application are met. Finally, the Expert will ensure a thorough knowledge transfer, including a documented transition plan, documented know-how and communication of knowledge to other team members before completing the assignment.

Duties

• Mentor an assigned cohort of HIS Application Analysts in best practices, i.e. “teaching them how to fish”;
• Configure foundational and complex aspects of your assigned HIS application, accelerating build and serving as a framework to guide the HIS Application Analysts on the team;
• Using an on-line, real-time collaboration tool, observe, review and comment upon assigned Analysts’ configuration and provide real-time feedback for improvement;
• Serve as an expert in helping Analysts to guide workflow design, build and test the system, and analyze other technical issues associated with the applicable software;
• In collaboration with the HIS Architecture Lead, the HIS vendor and other team members, develop standards, guidelines, tools and methods for the HIS team to adopt to guide and support the highest quality and consistent configuration, documentation and other aspects of the system;
• Support the HIS Architecture Lead and Sr. Manager, Applications, to ensure a cohesive solution design that avoids the pitfalls of silo-based configuration;
• Advise Analysts and the Team Lead in identifying issues that arise in your assigned application area as well as issues that impact other application teams, and working to resolve them;
• Work as part of a team, assisting other team members with build and other tasks as needed to keep deliverables on schedule;
• Perform quality checks on your own work;
• Work with representatives, UHN’s community and end users to ensure the system meets UHN’s needs in regards to the project deliverables and timeline;
• Identify and implement requested changes to the system;
• Maintain regular communication with vendor representatives, including participating in weekly project team meetings discuss the status of deliverables, shared issues, end-user concerns, budget, and upcoming milestones;
• Develop an understanding of UHN’s operational needs to set the direction for workflows by attending site visits and other integrated sessions;
• Troubleshoot problems and questions;
• Review the status of projects and issues on an ongoing basis with leadership;
• Develop a knowledge transfer transition plan;
• Document observations, recommendations, guidelines, standard and lessons learned;
• Communicate knowledge in oral presentations and in written format;
• Escalate critical and high priority issues and risks to the attention of the Team Lead and Sr. Application Manager;
• Serve as a lead or member of assigned work groups;
• Provide weekly written status reports to the Team Lead and Sr. Application Manager.

Qualifications

• Authorization to work in Canada;
• Evidence of HIS certification in 1 or more modules;
• Experience in 1 or more full lifecycle implementations of an HIS, which must be for a Canadian HIS customer(s), during the past 36 months;
• Advanced subject matter expertise in the workflows, policies and procedures and/or current information systems of your assigned application/application area;
• Exceptional oral and written communication skills;
• Strong interest and sincere desire for putting patients first and making other team members’ needs as the highest priority, with a key aim of helping and developing the talent of other team members in any way possible;
• Minimum 5-years of previous hospital experience in a team environment is preferred;
• Experience in large IT clinical transformation in a complex academic health sciences centre is preferred;
• Undergraduate Degree in Health Informatics, Computer Science, Epidemiology, Industrial Engineering, Business, or health-related field, or equivalent, is preferred;
• Point-of care clinical experience is an asset;
• Knowledge or experiences in Project Management is an asset;
• Experience leading/managing a small to medium team is an asset;
• Other industry certifications (PMP, Lean/Six-Sigma, ITIL, IIBA, Change Management) are an asset.

Skills

• Ability and willingness to learn new software and systems;
• Ability to effectively work both independently and in a team-oriented environment
• Strong interpersonal communication skills – both written and verbal;
• Ability to quickly identify risks or issues and apply problem solving and/or escalate to

management to mitigate impacts to project timeline or budget; * Demonstrated flexibility with respect to changing end user needs;

• Ability to gather, understand, and translate clinical/business requirements into technical designs;
• Ability and willingness to see things in an open-minded way and examine an idea or concept from as many angles as possible;
• Ability and willingness to take ownership of work activities and ensure that they are completed in an accurate, efficient, and timely manner;
• Ability and willingness to recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks, and to help others;
• Ability to communicate information clearly and concisely with project leadership and other stakeholders;
• Ability to be organized with a strong work ethic;
• Ability to seek, logically examine, and interpret information from different sources to determine a problem’s cause and developing a course of action to resolve the problem and to prevent its recurrence;
• Ability to persevere in difficult situations, overcome obstacles, and reach high levels of performance when faced with stressful work situations and time pressures.

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP

) * Close access to Transit and UHN shuttle service

• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN’s attendance management program, to be eligible for consideration.

Vaccines (COVID and others) are a requirement of the job unless you have an exemption on a medical ground pursuant to the Ontario Human Rights Code.

UHN is a respectful, caring, and inclusive workplace. We are committed to championing accessibility, diversity and equal opportunity. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known in advance. Any information received related to an accommodation will be addressed confidentially.

University Health Network thanks all applicants, however, only those selected for an interview will be contacted.

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