Hospitality Service Associate

Job title: Hospitality Service Associate

Job description: Southlake is building healthy communities through outstanding care, innovative partnerships, and amazing people. We deliver a wide range of healthcare services to the communities of northern York Region and southern Simcoe County. Our advanced regional programs include Cancer Care and Cardiac Care and serve a broader population across the northern GTA and into Simcoe-Muskoka.

Our team of nearly 6,000 staff, physicians, volunteers, students and Patient and Family Advisors are committed to creating an environment where the best experiences happen. As a recognition of our commitment to quality and patient safety, we have received the highest distinction of Exemplary Standing from Accreditation Canada.

Job Summary

The Hospitality Service Associate is responsible for routine, periodic and project cleaning functions in all areas of SRHC facilities. This position will perform a variety of functions including cleaning & facility support, as well as patient and nursing support, all within established frequencies, as per written work assignments. Please note that you must be available to work all shifts. Work performance will be subject to auditing and inspection so as to maintain acceptable standards.

Primary Responsibilities

• Routine and Terminal Cleaning of Patient rooms
• Routine and Terminal Cleaning of Isolation Patient rooms
• Cleaning & Remaking of Patient Beds, Stretchers, Wheelchairs, IV Poles, and Commodes etc.
• Routine and Complete Cleaning of Offices, Examination Rooms, Washrooms, Lounges, Locker rooms, Lobbies, Waiting Areas, Diagnostic and Therapeutic Areas
• Replenishment of dispensers, including: paper towels, toilet paper, and hand care products etc.
• Between Case and Terminal Cleaning of OR Theatres, PORR Suite, LDR Case Rooms, Nursery Areas
• Cleaning & Restocking of Bassinettes, Issolettes, Procedure Tables
• Routine Floor & Carpet Care; including: damp/wet mopping, scrubbing, dust mopping, sweeping, vacuuming

Skills & Abilities

• Demonstrated excellence in communication, both written and verbal
• Demonstrated problem assessment skills
• Demonstrated commitment to customer service and teamwork
• Demonstrated individual leadership skills

Qualifications

• Minimum Grade 12 education
• Successful completion of required training program within designated time limits
• Must be able to meet the physical demands of the position

As a condition of employment, you are required to submit proof of COVID-19 vaccination to the Hospital’s Occupational Health and Safety department. Successful candidates will be required to submit proof of COVID-19 vaccination (two doses) from the Ontario Ministry of Health website or other authorized source directly to the Occupational Health and Safety department. In the event that you are unable to be vaccinated as a result of a ground protected under the Human Rights Code, you may submit a written explanation of the ground and any supporting documentation to determine if you are exempt from this requirement to the recruitment team. A recruitment representative may follow up with you for further information if necessary.

At Southlake, we are committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community in which we live and serve, including those with disabilities. Southlake is committed to providing accommodations in all parts of the hiring process. If you require an accommodation, we will work with you to meet your needs.

It is the responsibility of all Southlake employees to work in a safe manner and promote health and safety in the workplace.

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