Human Resources Internship (January – April)

Job title: Human Resources Internship (January – April)

Job description: Shangri-La Toronto

• Demonstrate a high level of creativity, personal commitment to service excellence and an emotional sense of gracious hospitality.
• Provide personal care and attention to each colleague that they interact with.
• Maintain records on behalf of the department, ensuring that a filing system is established and that documents are readily available when needed.
• Organize and maintain departmental supplies and equipment.
• Attend and participate in department meetings/briefings
• Observe the day to day activities of the department, and what is required to be a successful contributing team member.
• Update, replenish, and check bulletin board notices and other posters and/or communication around the hotel.
• Update and replenish HR forms
• Draft Employment Letters
• Create and draft colleague Birthday and Anniversary lists
• Assist in preparation and execution of Colleague Engagement activities
• Prepare Name Tags for new colleagues
• Assist in preparation and execution of employee recognition program monthly ceremony
• Assist in Recruitment:
• Screening resumes
• Calling to schedule interviews
• Conduct reference checks
• Prepare onboarding documentation

• Management of training room bookings/ reservations
• Management of Training Attendance and reports
• Undertake other ad hoc related responsibilities, as required.

The following is considered mandatory for this position:

• Administration Competence- Able to provide competent administrative assistance, processing, typing, and copying requirements in accordance with acceptable professional business standards.
• Service Excellence- Highly developed customer service skills, genuinely warm presence, a sincere and outgoing nature, and to strive for service excellence.
• Detailed oriented- Highly organized, superior time management skills, exceptional attention to detail
• Time management and organizational skills- Well organized, able to plan and prioritize workload, multitask and demonstrate strong time management skills.
• Relationship & Impression Management- Abilities to build and maintain strong professional relationships and can make a naturally positive, lasting impression.
• Emotional maturity- Internally proud, outwardly gracious and humble, a genuine ability to demonstrate Shangri-La core values of respect, sincerity, helpfulness, courtesy and humility.
• Teamwork & Respectful workplace- Friendly and helpful demeanor that fosters a respectful environment for others, with an exceptional ability to work well within a small, team, as well as with all other internal colleagues.
• Communication- Excellent verbal and written communication with 100% fluency in English (additional languages desirable), displaying standards in line with Shangri-La expectations through appearance, manners, language and interactions

Shangri-La Toronto is compliant with its obligations under the Accessibility for Ontarians with Disabilities Act, 2005, and will provide reasonable accommodation in the application and interview process for this position upon request.

Other Requirements:

• Must be currently enrolled in a Hospitality / HR Management Certificate/Degree program that requires an internship/co-op placement
• Previous experience within an international world class hotel brand is an asset.
• Previous experience in a customer service capacity
• Working knowledge of Windows based programs such as Word, Excel, and PowerPoint
• Minimum education requirements: High school diploma

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