Intern, IT Service Management

Job title: Intern, IT Service Management

Company: TransAlta

Job description: “Powering Economies and Communities” TransAlta owns, operates and develops a diverse fleet of electrical generation assets in Canada, the United States and Australia, providing municipalities, industries and businesses with safe, low-cost and reliable clean electricity. For over 100 years, TransAlta has been a responsible operator and proud community-member where its employees work and live. We are committed to fostering a dynamic, productive and safe work environment. Our employees contribute to a diverse, open, and transparent culture with clear accountabilities, strong leadership and challenging opportunities for personal career growth.

For more information about TransAlta, visit our website at, www.transalta.com

Summary:

An opportunity exists for an Intern position in our IT Service Management team, based at our Calgary Head Office. This position will assist with the deployment and support of various project initiatives. The incumbent must be a customer-focused individual who is comfortable and willing to engage the business and leaders within IT. Excellent analysis skills are essential, and knowledge of ITIL is beneficial. This position is a 2-year temporary contract.

Responsibilities:

• Participate in various projects assignments, preparing and completing tasks or analyses on a range of Service Management initiatives
• Perform audits, cleanup, warranty verification and information entry in our Configuration Management Database (CMDB)
• Develop and organize knowledge articles supporting ServiceNow incident management
• Update Services in TransAlta’s service catalog
• Work closely with business units to model current and future state of business process utilizing TransAlta’s standard process modeling methodology

Qualifications:

• Successful completion of a bachelor’s degree, with a major in Computer Science, Engineering, Business or Communications disciplines
• Excellent working knowledge of MS Outlook, Word, Excel
• A broad understanding of the IT infrastructure that supports the business
• A detail-oriented individual who can bring enthusiasm and innovation to project teams
• Willingness to work co-operatively with others to achieve team goals and objectives
• Ability to manage multiple tasks simultaneously
• Strong written, verbal and organizational skills
• Comfortable working in both a team environment and with minimal supervision

Our comprehensive and flexible benefits, competitive compensation, incentive and rewards programs form the foundation of TransAlta’s excellent employment proposition.

Come on board!

Our commitment is to attract and retain the best talent. Some positions may require the successful completion of one or more background checks such as criminal, medical, or compliance. If these verifications are needed, they will be indicated on the job posting.

Expected salary:

Location: Calgary, AB

Job date: Sat, 20 Mar 2021 08:09:36 GMT