International Payment Desk Processor

Job title: International Payment Desk Processor

Job description: Staff – Union

Job Category CUPE 2950

Job Profile CUPE 2950 Salaried – Financial Proc. Spec 4 (Gr5)

Job Title International Payment Desk Processor

Department Customer Support | Supply Management | Financial Operations | VP Finance and Operations

Compensation Range $4,188.00 – $4,400.00 CAD Monthly

Posting End Date November 16, 2023

Note: Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above.

Job End Date

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

Job Description Summary

Financial Operations provides centralized processing and operational support for procurement and payment activities and involves the responsibility of ensuring these operations are efficient in terms of maximizing available resources and effective in terms of maximizing the customer experience.

As the role of the Financial Processor for the campus is diverse and customer focused, the Financial Processor must possess fluency in all Procure to Pay areas of responsibility to ensure comprehensive and sound advice can be provided to all internal and external stakeholders. Duties range from complex to routine with the primary function of ensuring that goods and services contracted by the University are recorded, and payments are processed in an accurate, timely and auditable manner. The incumbent may act as the first point of contact for a department and faculty portfolio engaging customers to facilitate understanding of financial policies, procurement and payment protocols, and will enable customers to use UBC financial systems whilst resolving queries and outstanding issues to ensure compliance.

Organizational Status

Reports to the Credit Card Program Lead

Work Performed

-The Financial Processor is responsible for responding to enquiries regarding procurement and payment activities, and processing a broad range of supplier updates requiring accuracy and attention to detail in accordance to UBC s financial policies and procedures, as well as guidelines outlined by funding agencies.

-Provides advice and guidance to UBC customers, and external stakeholders, related to UBC’s financial policies, procedures and processes. This may also include supporting clients on UBC s financial systems and maintaining financial filing systems.

-Interprets, reviews and ensures transactions comply with UBC’s financial policies UBC’s policies and procedures, Government regulations and tax requirements, and general accounting practices. Examples include tax related guidelines (e.g. self-assessment, withholding tax, holdbacks, etc.). This also ensures that the appropriate tax forms are issued and withholding taxes are deducted, as required.

-Spot checks transactions to verify accuracy and compliance – e.g. financial information, supporting documentation and supplier information has been provided for all requests.

-Investigates and rectifies discrepancies (these discrepancies may be identified by departments, suppliers and/or other processors).

-Promote the use of UBC’s financial systems, and other future procure to pay enhancements to the customer to promote and educate them on procure to pay processes and policies to enable the customers to pay for goods and services self-sufficiently.

-Ability to work with other UBC Financial Departments and IT groups to coordinate a variety of procurement and payment activities especially foreign currency requirements

-Assists in reviewing and reconciling supplier accounts related to UBC Visa and Visa Payables activities.

-Liaisons with the bank and departments in regards to the required information (currency, beneficiary payee and bank account information) for wire transfer and bank draft requests from departments.

-Participates in the formulation and implementation of new work procedures and forms.

-Performs other duties or projects related to the position.

Consequence of Error/Judgement

Financial Operations is a key stakeholder and plays an important role in the successful delivery of optimum procurement and payment tools for the University. Actions taken or ignored by

the Financial Processor will have a direct impact on how efficiently and effectively systems and processes will perform and function. Errors in execution, judgment, poor analysis, conveyance of misinformation, incomplete information to customers, or failure to act decisively could have a detrimental effect within the procurement and payment

areas, and on the campus at large. Failure to uphold Financial Operations Mission Statement and ethical principles could result in a loss of confidence in Procure to Pay s leadership within the UBC community.

Failure to provide accurate and proper guidance of financial policies and procedures to customers and to action procurement and/or payment requests in a timely manner could result in goods and services being withheld from the University, interest charges assessed to departments for late payment, a damaged reputation for the department and the University losing funding from a variety of sources.

The incumbent must be able to effectively respond in a professional manner to multiple and not always clear customer enquiries in a timely fashion, as well as to support in the planning and organization of diverse activities to ensure day-to-day operational effectiveness for Financial Operations functions and that the University‘s needs are satisfied and risks

are mitigated. Quick but logical thinking must be exemplified.

Supervision Received

Report to the Credit Card Program Lead. Organizes and prioritizes workload to meet service needs within guidelines.

Supervision Given

N/A

Minimum Qualifications

High school graduation, plus two-year post-secondary diploma in accounting, plus three years of relevant accounting experience, or an equivalent combination of education and related experience.

– Willingness to respect diverse perspectives, including perspectives in conflict with one’s own

– Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion

Preferred Qualifications

Relevant experience in accounting and/or procurement with the emphasis on customer service, accounting and procurement. Knowledge of Canadian tax laws is useful. Ability to maintain accuracy and timeliness in performance of duties and ability to work in multi-disciplined teams is also vital. Ability to work proactively, independently, and can effectively prioritize, multi-task and manage workflow while working under pressure to meet deadlines. Accuracy and attention to detail is essential. Must possess the ability to exercise tact and discretion. Effective oral and written communication skills are critical. Demonstrated interpersonal, communication and organization skills are necessary to foster and maintain effective working relationships both internally and externally. Emphasis on customer service experience and pursuit of customer service excellence is essential.

Experience with Workday UBC s Financial Management System is an asset. Strong working knowledge of Microsoft Office applications, familiarity with a computerized accounting and/or procurement system preferably with large ERP systems like Oracle, PeopleSoft or SAP and general accounting and/or procurement practices. Proficient in data entry and can manage a high volume of work.

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