ISL 24R – Technical Operations Lead, Corporate IT

Job title: ISL 24R – Technical Operations Lead, Corporate IT

Company: BC Public Service

Job description: Technical Operations Lead, Corporate IT
Information Systems R24

At the Liquor Distribution Branch (LDB) our vision of ‘Service. Relationships. Results.’ is all about providing a valued service, building strong relationships with our stakeholders, and achieving greater results for the province.

The LDB is one of two branches of government responsible for the cannabis and liquor industry of B.C. We operate the wholesale distribution of beverage alcohol and non-medical cannabis within the province, as well as the household retail brands of BC Liquor Stores and BC Cannabis Stores.

We employ nearly 5,000 people in over 200 communities and have hundreds of career opportunities spanning our entire wholesale, retail and corporate operations – from supply chain logistics, to high-tech solutions, and everything in between. The LDB has been named one of BC’s Top Employers 12 times over for offering exceptional places to work, flexible work hours and earned days off, extended health and dental benefits, maternity and parental leave top-up payments, a pension program, in-house professional and leadership development, and subsidies for professional accreditation.

The information technology (IT) team is highly customer focused and directly supports four distinct lines of business: retail liquor, wholesale liquor, cannabis, and corporate. These line of business IT teams are supported overall by both a Chief Information Security Officer and a Chief Technical Officer and their respective departments to ensure the organization prioritizes security and innovation.

At present the technology team consists of more than 200 full-time employees, and has also adopted a multi-sourcing strategy and leverages external expertise, Cloud SaaS based services and government shared services as appropriate.

The teams integrate, maintain and enhance more than 80 business systems on a hybrid on-premises and cloud infrastructure. These include:

• Merchandising and retail store systems that process 40 million plus customer transactions per year.
• Wholesale, distribution and warehouse systems that enable the movement of 17 million plus cases per year.
• Corporate finance systems to service an annual budget of approximately $3 billion and HR and payroll systems to service more than 5000 employees.

The Technical Operations Lead reports to the IT Operations Service Manager. The position provides leadership and oversees day to day operational issues, particularly in resolving problem tickets forwarded from our own internal Support Centre, imaging and configuring end points and keeping all end points current. This role provides expert technical advice and recommendations for systems, products and services on the repair or replacement of equipment and creates need-definition cost estimates, selection criteria and requirements definitions. The Technical Operations Lead is responsible for managing technical and Tier 1/2 application support. The role functions as a senior level specialist that provides broad range of technical and application guidance to support the IT vision, that will increase collaboration with business areas, deliver new innovations and safe guard our systems across multiple computing platforms. The position provides project leadership on department operational initiatives and on working groups to identify opportunities for improving Standard Operating Procedures (SOPs) that would significantly enhance operational efficiencies.

Successful completion of a criminal record check is required.

For complete details about this opportunity, including accountabilities, please refer to the attached job description, also located in the Additional Information section at the bottom of the posting.

An eligibility list for permanent or temporary future opportunities may be established.

Position Requirements:

Education and Experience:

A degree or diploma in computer science, information systems, or other related field, with a minimum of two years of recent, related experience*.

OR

A combination of education training and experience may be considered, i.e., three years of recent and related experience* with formal course work and/or certifications.

*Recent, related experience must have occurred in the last 5 years and must include the following:

• Experience leading IT projects and/or operational initiatives implementing technical solutions and/or upgrades including requirements gathering and/or developing action plans.
• Supervision and coordinating duties of internal and/or external resources to facilitate smooth workflow for service delivery in accordance with Standard Operating Procedures (SOPs) and Service Level Agreements (SLAs).
• Experience with change management process such as change requests, communication plans, and/or post implementation review.
• Experience in virtual technologies, such as VMware, Citrix and/or Network, VLAN, vRouters/switches and/or virtual firewall.
• Experience with MS Office365 and/or Azure Intune infrastructure management.
• Experience with server and desktop operating systems, such as Linux and/or Windows etc.
• Experience compiling reports/data for key performance indicators (KPIs) and/or service-level agreements (SLAs).

Preference may be given to candidates with any of the following experience:

• Experience working with vendor(s) for budget preparation and/or technical solutions.
• Experience reviewing and assigning incident & service requests based on priorities and SLAs.
• Experience with technical equipment/software in a corporate environment, i.e., desktop/laptop systems.
• Experience with patch-deployment utilities, i.e., SCCM and Shavlik.
• Operations management and risk management experience
• ITIL certification.
• Experience working in a large corporate environment.
• Experience with development methodologies, i.e. SDLC, OODLC, Agile etc.

How to Apply & Application Requirements:

In order to be considered for this position, your application must clearly demonstrate how you meet the education and experience as outlined in the Position Requirements section above. Applicants selected to move forward in the hiring process may be assessed on the knowledge, skills, abilities and competencies as outlined in the attached Job Description.

A cover letter is required as part of your application. The content and/or format of your cover letter may be evaluated as part of the assessment process.

Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

For specific position-related enquiries, please contact Fred Apolinario, Manager IT Operations Service Manager at 604-252-8888.

Only applications submitted using the BC Public Service Recruitment System on this website will be accepted. For more information about how to create or update your profile, please refer to the attached Application Instructions or refer to the Job Application page on the MyHR website. If you are experiencing technical difficulty applying for a competition, please send an e-mail to BCPSA.Hiring.Centre@gov.bc.ca before the stated closing time, and they will respond as soon as possible to assist you.

Note: Applications will be accepted until 11:00pm Pacific Time on the closing date of the competition.

Expected salary:

Location: Burnaby, BC

Job date: Thu, 25 Feb 2021 23:59:21 GMT