IT Analyst (Enhanced Reliability Clearance)

Job title: IT Analyst (Enhanced Reliability Clearance)

Company: Quantum

Job description: Nº de réf : 82520 Position: IT Analyst (Enhanced Reliability Clearance)
Location: Ottawa
Salary: $31 per hour
Job Type: Contract starting ASAP until August 31, 2021
Hours of Work: The call center will operate 5 days a week (Mon-Fri) between 8:00 a.m. and 8:00 p.m., EST (please note hours may include 8:00 a.m. to 12:00 a.m. (midnight) and Saturdays at a later date) – you must be available to work 5 x days a week/8 x hours a day for a 40 x hour work week

Do you have a great background in tech support and are looking for a great opportunity to work for a government client?

We are looking for one superstar IT Analyst to work on a temporary basis for one of our clients in Ottawa!

In this role, you will be responsible for supporting computer users and will be the primary support resource for end user. The desktop support analyst will respond to and resolve end user questions and issues via telephone, remote support, and email, while troubleshooting software and hardware issues on Windows and virtual desktops.

What you will do:

– Respond to and resolve end user questions and issues via telephone, remote support, and email
– Troubleshoot software and hardware issues on Windows desktops and Virtual Desktops
– Do the configuration and troubleshooting of email
– Handle the administration of Active Directory, Exchange, DNS and Windows Servers
– Configure and test desktop computer and software products
– Update technical and process documentation libraries
– Update the asset management system

What you must have:

– Technical diploma or technical certification from an accredited technical college or university, with major coursework in computer systems support and Windows Software
– Formal training or certifications in Microsoft software
– Previous helpdesk experience
– Knowledge of desktop/laptop hardware
– Knowledge of Microsoft software including Windows 10, Microsoft Office 365, and Microsoft Endpoint Manager, Microsoft Teams, TeamViewer
– Experience in providing remote IT Support to troubleshoot issues, reset passwords, etc.
– Excellent peer and customer facing skills
– Strong written and verbal communication skills
– Strong analytic and problem solving ability
– Must have English, bilingual in English and French an asset
– Must have or be able to obtain an Enhanced Reliability Security Clearance

Assets:

– Previous end user training experience is a plus
– Basic programming skills knowledge PowerShell scripting
– Knowledge of ITIL and process improvement and quality improvement processes is a plus
– Exposure to VMWare View Virtual Desktops, and Wyse devices

Please forward your resume in Word format to .

OUR VIRTUAL DOORS ARE OPEN!

Given the recent developments concerning COVID-19, we are committed more than ever to the well-being of our staff and candidates. As such, we are now conducting interviews using various web applications.

Expected salary: $31 per hour

Location: Ottawa, ON

Job date: Fri, 19 Mar 2021 01:00:55 GMT