IT Analyst, Server and Virtualization, Technology Services

Job title: IT Analyst, Server and Virtualization, Technology Services

Company: Provincial Health Services Authority

Job description: Job Summary:

In accordance with the Mission, Vision and Values, and strategic directions of PHSA safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA’s Agencies/Divisions/Services, and as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.
The IT Analyst, Server and Virtualization performs a variety of complex duties related to configuration, maintenance, monitoring, and utilization of server and virtualization technologies and systems. Typical duties involve developing and documenting system specifications and procedures, performing monitoring, diagnosis, troubleshooting, maintenance activities for operating systems, virtualization services, file, print, application, web, messaging and database systems in addition to core infrastructure applications and functions such as storage, anti-virus and active directory by utilizing knowledge of server and virtualization management technology. The IT Analyst, Server and Virtualization develops specialized solutions, analyzing and diagnosing problems and formulating solutions requiring considerable knowledge of the complex computing environment to meet the organization’s server infrastructure and communication requirements and tests, maintains and supports infrastructure systems to achieve the highest level of server, workstation and system availability throughout the PHSA.

Duties/Accountabilities:

1. Maintains operating systems by performing tasks such as analyzing current systems and recommending adjustments and /or new systems to improve operating activities. Develops instructional material for operating systems and operations staff.
2. Provides technical troubleshooting and support for a variety of environments including Microsoft Windows 2003/2008/2012/2016 server infrastructures and operating systems and virtualization technologies by performing tasks such as standardized building, scheduled changes, tuning and maintenance, analyzing and diagnosing problems and formulating solutions. Identifies unresolved issues and escalates to the Manager, following established problem management and change management processes. Implements solutions that promote the integration of technologies based on industry standards, and are compatible with PHSA’s network environment and standards.
3. Verifies all incidences are logged by methods such as reviewing system automated alerts for priority assignment, logs incidents and resolves or assigns to another team.
4. Performs performance monitoring/reporting and capacity planning/reporting as related to the Microsoft Windows server and virtualization environments by performing tasks such as running vendor supplied utilities to observe and record performance and utilization statistics.
5. Implements system upgrades and system tuning to ensure maximum performance, security and stability of servers including capacity planning such as storage, processor and memory bandwidth for current and anticipated loads in response to policy/client requirements or technology related to server systems by performing tasks such as completing system usage analysis, forecasting and new technologies assessment and implementation.
6. Develops technical support procedures, for areas such as server hardware and software installation and testing by performing tasks such as following industry best practices on hardware and software configurations.
7. Develops and maintains system documentation by performing tasks such as the online creation of standardized documentation which describes in detail the server configuration and image standards used, in addition to the creation and maintenance of server hardware and software installation instructions.
8. Develops and maintains documentation of items such as communication plans, scheduled downtime plans and emergency recovery procedures (ERP) by performing tasks such as creating and distributing IM/IT server related communications, organizing and implementing scheduled downtime events, and performing walk-through testing of existing ERP’s.
9. Provides technical support related to the acquisition of new systems and standards and/or the implementation of new applications on existing systems by performing tasks such as completing hardware and software compatibility testing and making recommendations on configuration and support strategies.
10. Performs a variety of duties related to infrastructure operations by performing tasks such as providing physical support to related Data Centre maintenance and upgrades to ensure all changes meet specified PHSA standards such as server rack mounting, network and power patch cabling and monitoring the completion of electrical work in computer rooms, by internal or external resources.
11. Performs a variety of duties related to software distribution by performing tasks such as packaging and distributing software updates, including operating system and virtualization technology patches, fixes and drivers. Maintains and creates requested inventory queries such as systems management server (SMS) and crystal reports. Ensures workstation remote control capabilities are provided to support staff by performing tasks such as ensuring that it is incorporated into the standard workstation images deployed throughout the PHSA environment.
12. Performs a variety of duties related to server monitoring by performing tasks such as the configuration and monitoring of utilities such as Microsoft Systems Centre Operations Manager and Hewlett-Packard Insight Manager and escalating and resolving alerts generated by these tools.

13. Performs a variety of duties related to rapid deployment processes by performing tasks such as developing and maintaining standardized server imaging and deployment processes.
14. Performs a variety of duties related to operating systems such as Microsoft Windows 2003/2008/2012/2016 including configuring and maintaining active directory group policies, Domain Name Service (DNS) and Dynamic Host Configuration Protocol (DHCP) administration.
15. Performs a variety of duties related to application servers by performing tasks such as configuring, optimizing and maintaining business and/or clinical application servers.
16. Performs a variety of duties related to the implementation of security policies, procedures and peripherals (Anti-Virus) by performing tasks such as security audits, infrastructure security best practices, server and workstation security hardening, site security assessments and the configuration and tuning of security and antivirus appliances.
17. Performs advanced monitoring and problem analysis activities for the server and virtualization environments by investigating unknown system behaviour conditions, patterns and trends, and recurring issues to identify underlying causes to produce recommendations and remediations.
18. Conducts feasibility studies for computerization by performing tasks such as determining user department requirements, examining and identifying problems with existing systems and recommending modifications to and/or new systems. Provides details of estimated implementation costs including associated staffing requirements.
19. Develops specifications for complex systems such as integrated systems which impact several functional areas within a facility by performing tasks such as: gathering detailed information from user departments; developing and documenting systems and procedures by designing forms, preparing flow charts and detailing hardware and software specifications, preparing detailed implementation plans.

20. Performs other related duties as assigned.

Qualifications:

Education, Training and Experience

• Graduation from a recognized degree or diploma program in Computer Science, three (3) years recent related experience or an equivalent combination of education, training and experience.

Skills and Abilities

• Ability to communicate effectively both verbally and in writing.
• Ability to deal with others effectively.
• Physical ability to carry out the duties of the position.
• Ability to organize work.
• Ability to write programs in a variety of programming languages.
• Ability to operate related equipment.

Labor Agreement Facilities Subsector
Requisition # 109726E-2357334
Work Site 1795 Willingdon Avenue, Burnaby
Job Type Regular, Full-Time
Salary/Rate $40.46 / Hour
FTE 1.00
Hours of Work Rotating (e.g. 07:00-19:00, 19:00-07:00)
Work Days Rotating
Expiry Date 03-Jul-2021

Expected salary: $40.46 per hour

Location: Burnaby, BC

Job date: Sun, 06 Jun 2021 04:13:20 GMT