IT Application Specialist

Job title: IT Application Specialist

Job description: Southlake is building healthy communities through outstanding care, innovative partnerships, and amazing people. We deliver a wide range of healthcare services to the communities of northern York Region and southern Simcoe County. Our advanced regional programs include Cancer Care and Cardiac Care and serve a broader population across the northern GTA and into Simcoe-Muskoka.

Our team of nearly 6,000 staff, physicians, volunteers, students and Patient and Family Advisors are committed to creating an environment where the best experiences happen. As a recognition of our commitment to quality and patient safety, we have received the highest distinction of Exemplary Standing from Accreditation Canada.

Job Summary

The Application Specialist will:

• Provide ongoing support for the Meditech application and modules
• Provide implementation, workflow and technical, and systems troubleshooting support for Meditech.
• Participate in customizing, testing and implementation of applications, upgrades and enhancements to the Meditech application and other health information systems supported by the ICT Department.
• Use expertise from patient registration, bed allocation and clinical computer applications, while understanding of the hospital organizational structure to provide support as it relates to the delivery of patient-centred care across the hospital
• Provide support for other clinical software applications e.g. 3rd party ministry applications that support patient flow, nursing documentation, surgical management

Primary Responsibilities

Computer Component/Planning/Troubleshooting

• Build and maintains dictionaries within available administrative tools.
• Evaluates new technology related to patient location functions and recommends acquisition of such technology when appropriate.
• Overseeing installation of upgrades, stringent application testing, and system maintenance.
• Troubleshooting Meditech applications and any related problems/issues
• Facilitating optimal utilization of all products to generate reports
• Ensures effective downtime procedures are in place.
• Participation in evaluation of new computer systems for patient location automation
• Retrieves and analyzes computer generated information for environmental services and hospital senior administrators
• Software and some hardware support for Meditech devices and printers
• Responsible for implementation, validation, documentation, training, troubleshooting and support for the Meditech software/automation applications
• Ensures proper configuration of equipment
• Assign privileges to personnel as per workflow needs
• Rotational On-Call to provide 24/7 support to the hospitals
• Travel to Stevenson Memorial Hospital required on a rotational basis

Education/Leadership/Administrative

• Provide training/education to hospital staff/employees/physicians on appropriate use of the Meditech application and other 3rd party clinical applications.
• Educate staff about new procedures or functions in clinical systems
• Coordinates installation and training of newly purchased automation and technology.
• Evaluates and coordinates correction of malfunctioning technology and software during regular hours and “on call” after hours.
• Provides leadership and guidance for patient location applications
• Develops implements and maintains policies and procedures for computer systems, automation and other technology supported by the IT Department
• Pulls together documentation necessary – either for training/education, system support, end user documentation etc.
• Provides support as the IT resource expert in MEDITECH and works closely with other team IT members on integration issues between systems.
• Develops and maintains application screens and ensures that the program specific screens support the patient populations and caregivers of the program/cluster
• Provides data to other hospital departments, or ensure interfaces/feeds provide data as required/requested.
• Develop reports generated from the clinical applications for stakeholder to support them in decision making and reporting requirements. (e.g. generates financial reports, workload statistics, clinical reports and other required summaries at month end, year end or as needed)
• Participates in IT meetings and contributes solutions, troubleshooting experiences and collaborates with IT team members.
• Promotes constant communication through contributing educational / support information for monthly end user news letter and one on one meeting with users.

ACCOUNTABILITY

Safety

• Demonstrates understanding of, and compliance with, responsibilities under the Occupational Health and Safety Act, Regulations and the organizations’ health and safety plans, policies and procedures. Attends Health and Safety and Patient Safety in-services and takes action to address unsafe conditions and procedures, to ensure a healthy a safe work environment.
• Demonstrates understanding of, compliance with, and commitment to, patient safety responsibilities and corresponding hospital plans, policies and procedures in order to ensure a safe environment for patients.

Skills & Abilities

Excellent needs assessment, analytical, problem-solving and documentation skills

• Ability to manage multiple projects and support multiple applications that are critical to the organization
• Ability to promote and manage change
• Ability to work well in team environment and to foster good team building principles
• Strong oral communication, critical thinking, job task planning and organizational skills
• Ability to plan and manage time effectively
• Detailed work demanding hours of sitting at a PC.
• Typing skills – 50wpm
• Learn new computer applications quickly and be able to troubleshoot effectively under pressure
• Must be willing to work long hours at critical periods in the project which includes evenings and night shift during go live of applications to support end users.
• For any system downtime/updates/upgrades, the work may be need to be done off-hours during the week or on weekends – this will require flex schedules.
• Self-directed, motivated self-starter
• Ability to perform the essential duties of the job;
• Computer literacy – Microsoft O365 applications and Windows operating system familiarity.
• Demonstrated excellence in communication, both written and verbal
• Demonstrated problem assessment skills
• Demonstrated commitment to customer service and teamwork
• Demonstrated individual leadership skills
• Commitment to providing an exceptional experience for patients and families as well as other members of the healthcare team within a challenging and exciting health care environment.
• Demonstrated commitment to, and understanding of the principles of diversity, equity and inclusion
• Models behaviour that is aligned with the values of Southlake Regional Health Centre.
• Always with compassion
• Power of many
• Serve with purpose
• Every voice matters

Qualifications

• Minimum two years of hospital experience working with a major HIS like MEDITECH, EPIC, CERNER is preferred
• Experience with registration, scheduling in a hospital setting preffered
• Complex SQL report queries and expert knowledge of Crystal Report is desirable
• Degree or Diploma in a health related discipline, Information systems, computer science is required.
• Professional designation such as nursing, allied health, pharmacy etc. is preferred

As a condition of employment, you are required to submit proof of COVID-19 vaccination to the Hospital’s Occupational Health and Safety department. Successful candidates will be required to submit proof of COVID-19 vaccination (two doses) from the Ontario Ministry of Health website or other authorized source directly to the Occupational Health and Safety department. In the event that you are unable to be vaccinated as a result of a ground protected under the Human Rights Code, you may submit a written explanation of the ground and any supporting documentation to determine if you are exempt from this requirement to the recruitment team. A recruitment representative may follow up with you for further information if necessary.

At Southlake, we are committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community in which we live and serve, including those with disabilities. Southlake is committed to providing accommodations in all parts of the hiring process. If you require an accommodation, we will work with you to meet your needs.

It is the responsibility of all Southlake employees to work in a safe manner and promote health and safety in the workplace.

Please note: If you are selected to move forward in the recruitment process, a Southlake Talent Representative will contact you via email. Please double check any emails you receive from Southlake and ensure that the address ends in @southlakeregional.org or @southlake.ca. If it does not, we do not recommend responding as your email may not be sent to the Southlake team.

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