IT Business Analyst

Job title: IT Business Analyst

Company: Manulife

Job description: Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Job Description

“You just figure it out.” You analyze a problem, explore for the best solution, and help to make that solution a reality. Then you start on the next problem and do it again! If this describes the type of work that you thrive doing – then we need your people smarts, persistence and keen, curious mind as an IT Business Analyst on our team.

Global Wealth & Asset Management (“GWAM”) is the global asset management arm of Manulife, providing comprehensive asset management solutions for investors. As part of Canadian Wealth Management – Solution Delivery, you will work in collaboration with various experts to elicit, understand and document technology solutions that will help us to support our Business’s objectives. Then you will help be a part of making these solutions a reality.

Your role within the team will by dynamic. You’ll do things like:

Draw people out and get them to share their knowledge and insight. You are adept at talking to people and asking the right questions.

Uncover and analyze technology solution requirements. Then clearly capture and communicate them, so everyone has a shared understanding of what needs to be built.

Analyze business systems and work to resolve complex problems.

Create User Stories, Epics, supplementary build documentation, implementation plans, handover documentation, data mapping documentation, and any other kind of communications or documentation needed by your team.

Use tools such as JIRA, Confluence, MS Office applications (Excel, Word, PowerBI, Powerpoint, OneNote, Visio), MS Teams and Sharepoint.

Use your strong verbal communication skills to lead meetings and present information.

Support the implementation activities required to deliver a solution to the people that need it.

Validate that the solution we have delivered meets the business needs, and support warranty activity to resolve any problems with it.

Assist your peers whenever necessary. You are versatile in your skill set and can help with tasks involved in facilitating an agile delivery or testing activities if you are needed.

Be a watchdog for issues as they crop up – and be quick to help solve problems and remove obstacles to delivery.

Join forces with other smart people like Product Owners, Project Managers, Scrum Masters, Developers, Quality Analysts and Business Users to build innovative IT solutions…and do it before a deadline hits.

This is the job for you because:

The analysis profession isn’t new to you. You’ve spent four years or more growing your knowledge, skills and experience in this line of work.

You have really good communications skills. You write well, you can present information well, and you are a great listener.

You are familiar with a variety of analysis techniques and types of models for capturing technology solution requirements.

You have a keen interest in building digital solutions to Business problems and opportunities.

You learn fast. You pick up new ideas, concepts, technologies, and tools easily – and you’re eager to always learn more.

You are knowledgeable when it comes to technology solutions and the way that they are built – and confident in diving into the technical details of how a technical solution is being created. You may not personally be able to code software – but you know how to” talk the talk” of the people that do.

You have an approachable style that just makes people want to work with you – and that helps build relationships between others.

You “go with the flow” and adapt to change – whether you’re asked to learn a new tool, try a new modelling technique, or adjust to new ideas and ways of doing things on your team.

You are comfortable driving solution progress forward – even when you don’t have all the answers – or we are still figuring out the details. Dealing with uncertainty is no big deal for you.

You are comfortable with a variety of approaches to delivering technology solutions. Agile experience is key, but you are also familiar with waterfall delivery or working with an evolving blend of both.

You are always learning and actively look to be more expert tomorrow than you are today. We love to find people who pursue personal development and have obtained a degree, diploma or professional accreditation in analysis.

You’re someone who not only sees problems and gaps but takes initiative to help figure out the best way to solve them. You don’t like to just stand by when there’s something that could work better for your solutions, your team, or Manulife.

You can’t help but jump in if there’s someone that needs a hand – or some unexpected task that needs to be done. In fact, your personal motto could be, “How can I help?”.

You already know a bit about financial companies, investment products and the types of technology solutions that allow a Business to manage them. You are familiar with how financial companies support the individuals who advise and help customers make investment decisions.

You enjoy working in an inclusive organization, and are excited to be a part of a geographically and culturally diverse team

You’re an enthusiastic team player who always thinks about the customer experience in everything you are a part of delivering.

Depending on the level of experience, candidates may be considered for an IT Business Associate or Intermediate IT Business Analyst position

If you are ready to unleash your potential, it’s time to start your career with Manulife/John Hancock.

About Manulife

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2019, we had more than 35,000 employees, over 98,000 agents, and thousands of distribution partners, serving almost 30 million customers. As of March 31, 2020, we had $1.2 trillion (US$0.8 trillion) in assets under management and administration, and in the previous 12 months we made $30.4 billion in payments to our customers. Our principal operations are in Asia, Canada and the United States where we have served customers for more than 155 years. We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges and under ‘945’ in Hong Kong.

Manulife is an equal opportunity employer. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention and advancement and we administer all of our practices and programs based on qualification and performance and without discrimination on any protected ground. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request any accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.

Expected salary:

Location: Oakville, ON

Job date: Fri, 19 Mar 2021 02:46:36 GMT