IT Change Management Advisor

Job title: IT Change Management Advisor

Company: Desjardins

Job description: Desjardins Group is the largest cooperative financial group in Canada, and one of the largest employers in the country. It offers a full range of financial products and services and is home to a wealth of expertise in property and casualty insurance, life and health insurance, wealth management, services for businesses of all sizes, securities brokerage, asset management, venture capital, and secure, leading-edge virtual access methods.

Job Level NV-09

As an IT change management advisor, you contribute to the stability of IT changes across Desjardins Group by applying the rules and policies governing change management processes.

You advise and assist clients and partners as part of intervention and development initiatives related to incident prevention, corrective action, IT infrastructure updates, rollout and post-rollout. You recommend solutions to improve or optimize standards, policies and programs. Your projects and initiatives require extensive knowledge of your line of work.

You prepare recommendations, solutions and action plans based on the organization’s objectives and priorities. You help solve complex problems using your analytical skills and extensive knowledge of your line of business. Coordination is critical, so you frequently interact with stakeholders working in other fields. Interpersonal savvy is therefore essential.

You serve as subject matter expert for your unit, clients and partners.

General Information on the Position

Additional responsibilities

• Diagnose development teams’ issues, challenges and needs on medium- to high-complexity correction requests, IT services and the rollout and post-rollout phases to determine target outcomes. Develop and implement objectives, processes, methods, development tools, solutions and action plans
• Coordinate the delivery of IT solutions
• Analyze data, conduct studies, make recommendations and write reports.

Other working conditions

• Schedule : The position may require flexibility with regard to your work schedule.
• Number of jobs available : 1

Qualifications

• Bachelor’s degree in a related field
• A minimum of four years of a relevant experience
• Experience producing and analyzing performance metrics
• Experience creating and implementing training

Please note that other combinations of qualifications and relevant experience may be considered

• For vacant positions available in Quebec, please note that knowledge of French is required

Specific knowledge

• Knowledge of ISO 27000 security standard
• Knowledge of ITIL
• Knowledge of ITSM tool development – Translating needs
• Knowledge of quality assurance
• Knowledge of compliance and market-related controls
• Understanding of development teams
• Knowledge of the application delivery method (an asset)

Desjardins Cross-sector skills Action oriented, Collaborates, Customer Focus, Innovation

Key competencies for the job Ambiguity, Interpersonal Savvy, Resilient, Situational adaptability, Strategic mindset

Work Location 1050, Côte du Beaver Hall Montréal

Trade Union Non Syndiqué

Unposting Date 2021-01-29

Job Family Information technology (FG)

Expected salary:

Location: Montreal, QC

Job date: Sun, 24 Jan 2021 01:33:41 GMT