IT Consultant

Job title: IT Consultant

Job description: Please refer to the job aid for instructions on how to apply.

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Faculty of Science

Position Summary:

Reporting to the IT Operations Manager in the IT Services Unit of the Faculty of Science, the Information Technology (IT) Consultant provides second-level technical support to IT Support Technicians in the delivery of end-user-computing and desktop support services to academic and research staff members. The IT Consultant defines and documents support procedures for end-user-computing activities based on established policies.

Primary Responsibilities:

Apply procedures and troubleshoot to resolve problems according to specifications.

Assist in the development of basic functionality scripting and support functional and user-acceptance testing.

Install, upgrade, configure and monitor hardware, middleware, and operating systems.

Write, edit and update technical documentation and update changes in IT business processes.

Perform system maintenance including backups, patches, upgrades, restore, etc.

Respond to users and on a variety of requests and define functionality.

Code programs, prepare test data, and test and debug programs.

Provide support services related to the implementation, operation, and maintenance of systems.

Establish and foster effective working relationships by identifying needs and providing support in the delivery of services. Assess and resolve problems. When appropriate, inform supervisor and formulate recommendations.

Additional Responsibilities:

Leverage provisioning infrastructure to automate the deployment of desktops.

Advise stakeholders on performance and capacity requirements for desktop environments.

Identify areas for improvement in end-user-computing.

Interface with Central IT for the provisioning of centrally managed infrastructure services.

Onboard new applications to be supported by the team.

Stay abreast of departmental application updates and coordinate their installation as required.

Develop simple scripts to automate repetitive tasks.

Other Qualifying Skills and/or Abilities:

Technical skills:

Operating systems: Windows, MacOS, Linux

Advanced troubleshooting of configuration and hardware issues

Diagnosis and remediation of desktop/workstation performance problems

Knowledge of security best practices for desktop/workstation environments

Troubleshooting of file ownership and permissions problems

Networking

Provisioning and troubleshooting network services including CIFS/NFS, Mail, Web, DNS, LDAP.

Basic network performance troubleshooting

VPNs and network tunneling

Storage and backups

Ability to analyze desktop and small server workloads, and suggest a data protection approach

Troubleshooting issues with backup infrastructure

Provision volumes and file systems on networked file servers and NAS devices

Applications development and support

Basic programming experience in any modern language

Other skills:

Client-focused and service-oriented with a high level of professionalism, discretion and the ability to build constructive work relationships with a variety of clients including professors, staff and students.

Proven ability to work independently and as part of a collaborative team.

Excellent time management and organizational skills with the ability to prioritize and multi-task.

Demonstrated ability to take initiative and problem-solve while remaining calm under pressure.

Excellent communication, writing and documentation skills.

Demonstrated ability to troubleshoot, assess and resolve problems.

Experience working in a laboratory environment is an asset.

Knowledge of French and English: McGill University is an English-language university where day to day duties may require English communication both verbally and in writing. The level of English required for this position has been assessed at a level #3 on a scale of 0-4.

Minimum Education and Experience: DEC III 3 Years Related Experience /

Hourly Salary: (MUNACA Level H) $33.05 – $40.97

Hours per Week: 33.75 (Full time)

Supervisor: Director of Administration and Operations

Position End Date (If applicable):

Deadline to Apply: 2023-11-24

McGill University hires on the basis of merit and is strongly committed to equity and diversity within its community. We welcome applications from racialized persons/visible minorities, women, Indigenous persons, persons with disabilities, ethnic minorities, and persons of minority sexual orientations and gender identities, as well as from all qualified candidates with the skills and knowledge to productively engage with diverse communities. McGill implements an employment equity program and encourages members of designated groups to self-identify. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, .

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