IT Coordinator

Job title: IT Coordinator

Company: Randstad

Job description: IT coordinator

Are you looking for a new challenge as an IT coordinator in the Sherbrooke region, and have you worked close to operations and / or on IT projects? Your primary responsibility will be to provide operational support and also to manage the site’s various IT systems. You will be in charge of coordinating the various IT activities and projects. …

The Technical Systems Specialist reports directly to the Director, IT, Infrastructure and Operations.

Your main tasks will be …

• Works with IT management and other departments to implement a successful IT plan.
• Lends a helping hand with the implementation of the IT plan and trains the people who will use it.
• Acts as local coordinator of IT projects.
• Works closely with the plant and general IT department and maintains communication between them.
• Follows various guidelines to assess IT systems and determine where changes need to be made.
• Assists with budgeting for IT expenses, including purchasing new equipment and software if needed.
• Diagnoses problems when computers or other technology are not working as they should.
• Lend a helping hand with maintenance of computers and other forms of technology.
• Trains other IT professionals and assigns projects as needed.
• Develop strong relationships with equipment manufacturers and service providers to resolve issues faster.
• Prepares regular reports for IT management; attend meetings to present these results.
• Guides employees in defining existing business processes to ensure that operational system requirements align with those processes, including recommendations for improvement and documentation.
• Leads and coordinates the training of the trainer and end users.
• Defines and documents operational system requirements, including interfaces between non-SAP systems used locally and SAP.
• Evaluates and implements (if possible) requests for new functionality in areas of responsibility.
• Fosters a customer-centric culture – doing what is right to solve customer problems.
• Accepts and acts on customer feedback to improve the products and services we provide.
• Is attentive to all customer requests in order to build confidence in our support capabilities.
• Possesses a great sense of professionalism, knows how to demonstrate diplomacy and leadership, and is able to think outside the box.
• Has strong problem solving skills and is able to work effectively at a technical level.
• Has a proven ability to track and manage issues until they are completely resolved (regardless of who is responsible for the issue) and is committed to bringing the issue to fruition.
• Has excellent attention to detail combined with a keen sense of discovery and investigation.
• Is able to work well in a positive team environment, with mentoring skills and a willingness to share knowledge and help educate others in a positive and supportive manner.
• Is able to organize and present data in a clear and concise manner. Ability to present findings and recommendations to stakeholders at different levels of the organization, including management and senior management.
• Has in-depth knowledge of data flow, logging awareness, interpretation, methodology and systematic troubleshooting.
• Has a strong ability to multitask in a fast-paced, fast-paced environment.
• Knows how to identify and recommend actions to streamline operational processes and eliminate redundant or obsolete procedures and processes

You have the following qualifications:

• Post-secondary education in a technology related discipline OR a bachelor’s degree in computer science, computer engineering, systems analysis or a related field of study, or equivalent experience.
• Three (3) to five (5) years of prior experience in supporting clients (in a technical support environment).
• More than five (5) years of experience in various IT disciplines in a manufacturing environment.
• Advanced level knowledge and practical experience:

o Windows 2012 and higher servers;
o Windows 10;
o Office / Microsoft 365;
o Microsoft SQL Server.

• Good working knowledge of local area network, server, and operating systems and databases.
• Experience in the field of SAP is an asset.
• An ability to communicate effectively, both orally and in writing is essential.
• A lot of interpersonal skills.
• Proficiency in MS Excel, MS Word, MS Visio, MS Projects and MS Teams.

You want to join a world-renowned company at the cutting edge of technology in the Sherbrooke region. Apply now by sending your CV to the following address: isabelle.gauthier@randstad.ca

ADVANTAGES
Flexible benefit program

• Competitive salary
• Insurance program
• Employee assistance program

RESPONSIBILITIES

• Works with IT management and other departments to implement a successful IT plan.
• Lends a helping hand with the implementation of the IT plan and trains the people who will use it.
• Acts as local coordinator of IT projects.
• Works closely with the plant and general IT department and maintains communication between them.
• Follows various guidelines to assess IT systems and determine where changes need to be made.
• Assists with budgeting for IT expenses, including purchasing new equipment and software if needed.
• Diagnoses problems when computers or other technology are not working as they should.
• Lend a helping hand with maintenance of computers and other forms of technology.
• Trains other IT professionals and assigns projects as needed.
• Develop strong relationships with equipment manufacturers and service providers to resolve issues faster.
• Prepares regular reports for IT management; attend meetings to present these results.
• Guides employees in defining existing business processes to ensure that operational system requirements align with those processes, including recommendations for improvement and documentation.
• Leads and coordinates the training of the trainer and end users.
• Defines and documents operational system requirements, including interfaces between non-SAP systems used locally and SAP.
• Evaluates and implements (if possible) requests for new functionality in areas of responsibility.
• Fosters a customer-centric culture – doing what is right to solve customer problems.
• Accepts and acts on customer feedback to improve the products and services we provide.
• Is attentive to all customer requests in order to build confidence in our support capabilities.
• Possesses a great sense of professionalism, knows how to demonstrate diplomacy and leadership, and is able to think outside the box.
• Has strong problem solving skills and is able to work effectively at a technical level.
• Has a proven ability to track and manage issues until they are completely resolved (regardless of who is responsible for the issue) and is committed to bringing the issue to fruition.
• Has excellent attention to detail combined with a keen sense of discovery and investigation.
• Is able to work well in a positive team environment, with mentoring skills and a willingness to share knowledge and help educate others in a positive and supportive manner.
• Is able to organize and present data in a clear and concise manner. Ability to present findings and recommendations to stakeholders at different levels of the organization, including management and senior management.
• Has in-depth knowledge of data flow, logging awareness, interpretation, methodology and systematic troubleshooting.
• Has a strong ability to multitask in a fast-paced, fast-paced environment.
• Knows how to identify and recommend actions to streamline operational processes and eliminate redundant or obsolete procedures and processes

QUALIFICATIONS

• Post-secondary education in a technology related discipline OR a bachelor’s degree in computer science, computer engineering, systems analysis or a related field of study, or equivalent experience.
• Three (3) to five (5) years of prior experience in supporting clients (in a technical support environment).
• More than five (5) years of experience in various IT disciplines in a manufacturing environment.
• Advanced level knowledge and practical experience:

o Windows 2012 and higher servers;
o Windows 10;
o Office / Microsoft 365;
o Microsoft SQL Server.

• Good working knowledge of local area network, server, and operating systems and databases.
• Experience in the field of SAP is an asset.
• An ability to communicate effectively, both orally and in writing is essential.
• A lot of interpersonal skills.
• Proficiency in MS Excel, MS Word, MS Visio, MS Projects and MS Teams.

SUMMARY
You want to join a world-renowned company at the cutting edge of technology in the Sherbrooke region. Apply now by sending your CV to the following address: isabelle.gauthier@randstad.ca

Expected salary:

Location: Sherbrooke, QC

Job date: Thu, 28 Jan 2021 01:02:18 GMT