IT Help Desk Analyst

Job title: IT Help Desk Analyst

Company: Cronos

Job description: Description

Cronos Group is an innovative global cannabinoid company with international production and distribution across five continents. Cronos Group is committed to building disruptive intellectual property by advancing cannabis research, technology and product development. With a passion to responsibly elevate the consumer experience, Cronos Group is building an iconic brand portfolio. Cronos Group’s portfolio includes PEACE NATURALS™, a global health and wellness platform, two adult-use brands, COVE™ and Spinach™, and two hemp-derived CBD brands, Lord Jones™ and Happy Dance™

At Cronos Group, we hire talented people who thrive on solving difficult problems and give them the opportunity to hone new skills and approaches. If you want to play a part in shaping an innovative industry and help build a historically significant company, we want to meet you.

About the Role:

If you are a customer focused technical support professional who thrives in a fast paced, ever evolving organization then this is the job for you! As the IT Help Desk Analyst you will be assisting in the maintenance of our information technology systems and networks. The IT Help Desk Analyst will be responsible for providing new hires with proper tech equipment (i.e. laptops, monitors, phones etc.) and generating company e-mail addresses and will also be responsible for troubleshooting end user issues. You will perform both technical and administrative tasks to ensure functionality and efficiency of computer systems. The ideal candidate is energetic, collaborative, and forward-thinking.

This position is based out of Toronto, ON.

What you’ll be doing:

• Provide technical support or training for systems and networks
• Respond to IT Support tickets within a timely fashion
• Provide network, server, desktop application support
• Coordinate and schedule hardware and software installations and maintenance
• Act as link between end users and higher-level support
• Install and configure software and hardware (printers, network cards etc.)
• Monitor system and network performance
• Perform troubleshooting, repairs, and data restoration
• Performance maintenance activities (e.g. backups)
• Maintain licenses and upgrade schedules
• Collaborate with other professionals to maintain standards and functionality
• Performs other job duties as assigned

You’ll need to have:

• Post-Secondary Diploma in Computer Science or relevant field
• 3-5 years of experience in a Help Desk role
• Proven experience as a help desk technician or other customer support role
• Tech savvy with working knowledge of office automation products, databases, and remote control
• Good understanding of computer systems, mobile devices, and other tech products
• Ability to diagnose and resolve basic technical issues
• Proficiency in English
• Excellent communication skills
• Customer-oriented and cool-tempered

Cronos Group supports a diverse and inclusive work environment and we will provide reasonable accommodation for qualified individuals in the job application process.

Expected salary:

Location: Toronto, ON

Job date: Fri, 22 Jan 2021 02:45:55 GMT