IT Help Desk Support (A707)

Job title: IT Help Desk Support (A707)

Company: Express Employment Professionals

Job description: Express Employment Professionals is searching for 6 “remote-based” IT Help Desk Technical support individuals to start immediately.
We also have 2 positions for on-site support in Kindersley, SK.
Please Note: This is a temporary / contract role expected to be about 4 months long
These positions are temporary (up to 4 months).

PRIMARY JOB FUNCTIONS are to:
o Provide Help Desk technical maintenance support
o Install, upgrade and initiate new hardware and software implementation.
o Ensures network security measures and provisions are maintained.
MUST HAVE ABILITIES
o Strong understanding on hardware and software systems
o Excellent interpersonal skills
o Must be able to clearly communicate and articulate instructions in English
o Adept at problem solving

QUALIFICATIONS REQUIRED:
o A Certified IT Diploma or IT Technologist Certification or equivalent
o Previous IT help desk and IT client support experience

Other day to day duties include:
Troubleshooting & Support:
o Hardware and software issues experienced by users
o Hardware and software maintenance support
o Investigates/analyzes reported problems
o Network Security
o Maintaining network accounts
o Documentation, prioritization and escalations of “tickets”
o Provides back-up services
Equipment Maintenance:
o Software and equipment configuration
o File and data transfer
o Application certification
o Proper documentation of all equipment records, changes and upgrades
Working Hours: Monday to Friday 8 am to 5 pm

Skills and Abilities

Computer and Technology Knowledge
– Database software
– Hardware
– Networking hardware
– File management software
Essential Skills
– Reading text
– Document use
– Oral communication
– Working with others
– Problem solving
– Decision making
– Critical thinking
– Finding information
– Computer use
Transportation/Travel Information
– Valid driver’s licence
Credentials (certificates, licences, memberships, courses, etc.)
– Information Systems Professional (ISP)
Work Conditions and Physical Capabilities
– Fast-paced environment
– Work under pressure
– Repetitive tasks
– Attention to detail
– Sitting

Expected salary: $20 – 25 per hour

Location: Saskatoon, SK

Job date: Wed, 14 Apr 2021 00:46:23 GMT