IT/Help Desk Technician

Job title: IT/Help Desk Technician

Company:

Job description: Pacifica Housing Advisory Association (Pacifica Housing) has been providing safe and affordable homes for almost 35 years and is one of the largest non-profit housing providers on Vancouver Island.

As a charitable organization, Pacifica Housing’s vision is better lives through affordable homes and community connections . Our mission is to be a leading innovative provider of affordable homes and support services that contribute to the independence of individuals and families.

Pacifica Housing is a rapidly growing organization dedicated to meeting the housing and support needs of our community. As such, we are committed to building up our fast-growing team with a culture that supports and drives our people and reinforces our team with caring, responsible innovators.

Pacifica owns and/or operates 38 properties in addition to a number of programs. The annual budget is approximately $21M and the total staff complement is around 160 employees.

Pacifica is proud to be a Certified Living Wage Employer by The Living Wage for Families Campaign. A living wage is defined as the hourly amount a family needs to cover basic expenses and is calculated based on the cost of living for that region. Providing a Living Wage is beneficial to the economy, community and employees.

The IT/Help Desk Assistant will assist the IT Manager with the day to day operation of Pacifica’s IT department.

Key Responsibilities

Supporting IT requirements of the organization, including:

• Acting as a contact for Pacifica employees for general IT issues including network, computer, software, Internet, cell phone, VoiP phones and printers;
• Liaising with the contracted IT providers to address issues as they arise or to revise services;
• Managing internal e-mail distribution lists and e-mail accounts;
• Receiving requests from staff for changes to hardware/software/configuration and delivering approved requests either by his/her own action or by tasking 3rd party resources;
• Maintaining Pacifica Housing’s website;
• Maintaining Pacifica Housing’s Moodle website;
• Insuring server back-ups are completed on a scheduled basis (may involve evenings and weekends);
• Managing keyless fob system;
• Desktop hardware installation/moves (workstations, laptops, monitors, thin clients, printers);

Education:

• Computer Systems/Technology Diploma, Associate’s or bachelor’s degree in computer science or a related field an asset

Experience:

• 1+ year(s) IT Service Desk or Help Desk Support related experience
• Intermediate to advanced MS Outlook, Word and Excel is required.
• Active Directory experience is an asset
• VoiP administration experience is an asset

Knowledge, Skills and Abilities:

• Excellent communication and interpersonal skills.
• Excellent attention to detail and accuracy.
• Strong analytical and problem-solving skills.
• Must have a valid class 5 Driver License.

Note: An equivalent combination of education and experience may be considered.

Additional Criteria for Role:

• Completion of a Criminal Record Check with the Vulnerable Sector is required before employment commences.

Behavioural Competencies Assigned to the Role:

Core Competencies

Caring: Intermediate
Creative: Intermediate
Responsible: Advanced

Role-Specific Competencies

Relationship Building: Intermediate
Communications: Advanced
Initiative: Intermediate

Pacifica Housing is an equity employer and encourages applications from women, persons with disabilities, members of visible minorities, First Nations, people of all sexual orientations and gender identities. All qualified individuals who would contribute to the further diversification of our organization are encouraged to apply.

How to apply:

Please send your resume and cover letter to . Applications will be accepted until position is filled.

To listen to a live presentation April 9th, 2021 at 11:00am. and learn more about the above opportunity please visit: to register. You will receive log-in coordinates after registration to easily join the scheduled meeting.

Any questions please feel free to send a message via live chat during the presentation.
(1103897h)

Expected salary:

Location: Victoria, BC

Job date: Fri, 19 Mar 2021 02:33:19 GMT