IT Manager

Job title: IT Manager

Company: Microsoft

Job description: At Microsoft, we embrace the company mission to help empower every person and every organization on the planet to achieve more. Every product we build, every service we provide, and every service experience we deliver is grounded in this mission. Today, we live in a mobile-first, cloud-first world, and the transformation we are driving across our businesses is designed to enable Microsoft and our customers to thrive in this world. To learn more please visit:

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Microsoft Employee Experience & The Opportunity

Our Microsoft Employee Experience organization has an immense opportunity to both help drive the future of Microsoft, as well as accelerate the company’s transformation in this ever-changing fast paced digital world. Our organization is for those individuals who want to be strategic partners to the business in addition to having an immense opportunity to create innovative solutions across a vast portfolio of products and services.

The IT Manager is accountable for deployment and operation of IT-related services, which support the Microsoft businesses internationally, and promote Microsoft technologies through experience and best practice sharing during IT Showcase sessions with external customers.

The IT Manager is the field IT person delivering the foundation services that keep Microsoft locations connected including:

• Deploying and operating IT services to our internal end users in Subsidiaries, R&D Centers and Regional Operating Centers around the world
• Collaborating with other IT Teams to prioritize and plan the infrastructure and services roadmap for all Microsoft locations
• Interacting with Site Leadership Teams to set the user expectations as well as working towards the user experience improvement
• Enabling productivity through targeted “Work Smart” end-user Education.
• Delivering high-impact customer engagements to support Microsoft in driving revenue, market share and Customer and Partner Experience

This position will be reporting to the Area IT Manager. It will be based Vancouver, BC and be responsible for managing IT Operations for Microsoft sites in Vancouver and Western Canada.

Help Power the Digital Transformation

• Defining IT services, process optimization opportunities and align with peer IT Managers globally to deliver improvements aligning to regional commitments and business requirements.
• Fiscal responsibility and budget oversight to help drive accuracy
• Providing quality and regular communication to end user clients and/or partners
• Jointly review with the other Employee Experience teams, end user Sentiment feedback and develop an action plan to address any improvement areas
• Driving adoption of new and improved services, identify productivity challenges and develop and execute readiness plans to meet required targets and increase end user productivity

Advocate for our Customers

• Supporting commercial engagements by sharing best practices and experiences through the IT Showcase program
• Evangelizing & driving awareness to increase customer engagements
• Supporting and encouraging adoption of all Microsoft Beta testing during product development cycle activities through local communication and readiness activities; and provide field insight feedback to relevant teams

Contribute to Modernizing Employee Experience

• Supporting your peer IT community in managing outages and communicate with Service Management to evolve services and address issues
• Partnering and collaborating with teams from IT Service Management, Facilities, Finance, Security to drive excellence in delivery and communications
• Driving excellence in delivery and support in addressing issues, communicating and evolving services
• Collaborating with your peers, innovative ways for adoption and deployment, creating scenarios/case studies and anticipating/modeling how IT may be managed in the future
• Employee Experience seeks someone who is collaborative, dedicated, a quick learner and adaptable (will be able to pick up a new technology with relative ease).

Skills Required:

• Proven experience of IT operations or service experience for a multi-site / multi-country organization, including infrastructure deployment, user support, or IT management related experience
• Proficiency in Microsoft Products & Services
• Fluent in English

Qualifications:

• BS/BA in Computer Science or related discipline (preferred)
• 5+ years of those in IT with infrastructure/service management/operations (Networking, Telecom, Servers), IT project management and deployment/adoption of Microsoft technologies (preferred)
• Strong written and oral communication skills, including public speaking abilities for both technical and business audiences. Ability to communicate at all levels in the organization as well as the ability to translate technology solutions into business solutions
• Willingness to travel regionally and internationally
• Ability to deal with ambiguity and respond to unplanned demand
• High emphasis and focus on Customer Satisfaction
• Excellent knowledge of Microsoft’s core platform and infrastructure components
• MOF/ITIL/Six Sigma training/certification (desirable)
• Proven ability to work under minimum/remote supervision

#MSDIGITAL#EMPLOYEEEXPERIENCE

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Expected salary:

Location: Vancouver, BC

Job date: Sat, 20 Mar 2021 04:38:59 GMT