IT Operations Manager P3

Job title: IT Operations Manager P3

Company: Johnson Controls

Job description: As the IT Operations Manager P3, you will be responsible for the IT systems currently deployed at Johnson Controls P3 client sites located primarily in Ontario. Sites will include 7X24 critical care healthcare facilities. IT technology in the sites P3 portfolio will involve: Networking (Wired and Wired), Wintel Servers, VM Server Environment, SAN / NAS, Nurse Call Systems, Real Time Location Services (RTLS), Access Control, CCTV, and Building Automations Systems. The key requirement for this role is to apply IT best practices to ensure that the systems achieve 99.999% uptime and meet JCI’s contract obligations.

How you will do it

Manage information technology and computer systems by planning, organizing, controlling and evaluating IT and electronic data operations.

Direct a team of IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance.

Ensure that all IT service incidents are identified and resolved as per the defined service levels.

Ensure security of data, network access and backup systems. Ensure that all scheduled maintenance activities are completed on the IT systems.

Design, develop, implement and coordinate systems, policies and procedures Prepares and reviews Standard Operating Procedures, written instructions and technical literature for use within the P3 business for IT. Act in alignment with user needs and system functionality to contribute to organizational policy.

Manages to client expectations and contract service levels to mitigate performance risk. Communicates the specialized nature of this part of the business to the P3 Bid teams, clients, Project Co partners and interfaces with our Operational subcontractor.

Provides advanced technical support on technical matters to operational teams in an advisory capacity. Participates in technology transfer initiatives among the IT Departments, Subcontractors and other company departments focused on the application of technology to business processes.

Plans, conducts, schedules and controls projects to maintain ICAT (Information Communications Automation & Technology) systems, upgrade to current versions and define required lifecycle investments in ICAT systems. Determine appropriate balance between self-perform and outsourced support services for delivery of ICAT systems and equipment.

Builds and maintains vendor relationships and manages the purchase of hardware and software obligations as a part of routine maintenance and Lifecycle obligations. Functions as P3 Solutions representative to manage relationships between the P3 business and our subcontractors and technology partners.

Analyzes advances in IT systems and equipment and assess the impact on current operations, particularly the contract requirement to provide integrations. Proposes solutions to determine customer needs and develop plans to introduce and deploy new technology applications in an acute care hospital focused on digital applications to process. Utilizing change management tools and represent network changes at the change advisory board.

Handle annual budget and ensure cost effectiveness. Assist in planning and forecasting yearly network hardware and software for budgeting. Keep the plan updated throughout the year on a quarterly basis.

What we look for
Required

Minimum ten years experience with demonstrated performance in IT or Technology fields.

Must have previous management of an IT operations team/group.
Demonstrated ability to work in a team environment; ability to communicate well both verbally and in written formats. Ability to work collaboratively with user, development and support groups. Good political acumen with flexibility & adaptability to changing situations.

Sound commercial decisions making skills with an understanding of IT contract subcontract relationships and management.
IT / Technical certifications.

Preferred
Preferable a BSc in Engineering or Computer Science or equivalent certifications and work experience.

Johnson Controls and each of its Canadian subsidiaries are committed to providing reasonable accommodations to applicants, candidates and employees with disabilities, in accordance with applicable human rights legislation and in Ontario, in accordance with the Accessibility for Ontarians with Disabilities Act (“AODA”). If you are an individual with a disability and you require an accommodation during the application process, please visit

Expected salary:

Location: Richmond Hill, ON

Job date: Wed, 27 Jan 2021 23:54:09 GMT