IT Ops Specialist

Job title: IT Ops Specialist

Company: TD

Job description: Company Overview

Tell us your story. Don’t go unnoticed. Explain why you’re a winning candidate. Think ”TD” if you crave meaningful work and embrace change like we do. We are a trusted North American leader that cares about people and inspires them to grow and move forward.

Stay current and competitive. Carve out a career for yourself. Grow with us. Here’s our story: jobs.td.com

Department Overview

Building a World-Class, Diverse and Inclusive Technology Team at TD

We can’t afford to be boring. Neither can you. The scale and scope of what TD does may surprise you. The rapid pace of change makes it a business imperative for us to be smart and open-minded in the way we think about technology. TD’s technology and business teams become more intertwined as new opportunities present themselves. This new era in banking does not equal boring. Not at TD, anyway.

TD IT Operations is home to a team of highly-valued professionals recognized for both their customer-service mindsets and dedication to seamless 24-7 running of our infrastructure technologies. They also manage what we call the implementation and delivery life cycle for IT components across the various technology groups. Component installation, maintenance and decommissioning, operational or help desk support, system performance, capacity and availability monitoring, migration, emerging technology assessment, implementation, release management and deployment support – you name it.

There’s room to grow in all of it.

Job Description

About This Role

We are looking for someone who will act in a lead capacity and provide expert advice on operational system, applications planning, performance, availability, integration, support, and release/deployment management.

Meaningful work is fueled by meaningful performance and career development conversations with your manager. Here’s some of what you may be asked to perform:

• Define, deploy and lead systems/applications and technical infrastructure operations to support clients and applications.
• Identify, recommend, source, negotiate and implement solutions (buy/build/reuse) to enhance customer experience, availability, and/or reduce cost in support of client needs.
• Influence product direction, foresee issues and gaps, identify solutions and work comfortably with leading edge products that are untested/ unproven in the market.
• Manage complex application deployment in load balanced service-oriented environment.
• May help test, debug, analyze and document environment components.
• Research and analyze business requirements to recommend the best solutions within the business technology architecture. collect environment requirements for infrastructure implementation by analyzing the current system environment, using technical tools and utilities.
• Develop and configure environments from conceptualization through stabilization using various platforms.
• Troubleshoot initial failures, coordination of resolution efforts and communication with appropriate members.
• Work with Architects to ensure that environment modifications interact appropriately, data conversion impacts are considered, and other areas of impact are addressed and meet performance requirements of the project.
• Develop and recommend technical strategies and solutions to maintain and/or expand service levels.
• Collaborate with business leaders, IT professionals, vendors to assess viability/priority of projects, ensure issues are clearly communicated.
• Lead / contribute to the project management processes conduct pre and post implementation reviews.
• Integrate technical solutions with the business environment, recognizing systems interdependencies and reusability, and ensuring seamless delivery.
• Ensure appropriate security levels are established and maintained for processes, information exchange and system implementations.

Requirements

What can you bring to TD? Share your credentials, but your relevant experience and knowledge can be just as likely to get our attention. It helps if you have:

• Undergraduate Degree or Technical Certificate
• Graduate Degree preferred.
• 7+ years relevant experience.
• Readiness and confidence in installing, configuring, upgrading business applications/systems in co-ordination with appropriate stakeholders.
• Experience as a primary subject matter expert in multiple areas and consultant on aspects of operational support and solutions.
• Ability to take on assignments that are highly complex and multifaceted.
• Previous experience monitoring, coaching/ educating a small team of IT professionals.
• Strength in ability to facilitate technical information exchange amongst project teams, the business and/or outside vendors.

Additional Information

Join in on what others in TD Technology Solutions are doing:

• Inspire a positive work environment and help champion quality, innovation, teamwork and service to the business.
• Learn voraciously, stretch your thinking,

Hours

37.5

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

Expected salary:

Location: Toronto, ON

Job date: Sat, 20 Mar 2021 23:15:56 GMT