IT Service Analyst – Desktop Support

Job title: IT Service Analyst – Desktop Support

Company: London Drugs

Job description: Not just a job…

a community

a partnership

a team

You’ll experience them all at London Drugs. As one of Canada’s fastest-growing and most successful retail chains, we know what it takes to build a satisfying career. We are seeking innovative, customer focused people to join our team!

Our IT department at our head office in Richmond BC currently has opportunities for a:

Service Analyst – Desktop Support

This position is responsible for supporting end users and their equipment; this service would include break-fix and technical guidance and support. The ideal candidate must have excellent problem solving and communication skills.

Responsibilities include:

• Administer and support end users and office IT equipment such as: desktop computing, printers, iPhone, iPad, video conferencing, laptops.
• Working knowledge of switches, routers, and other general networking equipment.
• Diagnose problems, develop solutions, train end users and provide desktop and mobile computing support.
• Creating and managing standardized desktop images using an enterprise imaging solution.
• Apply software patches / upgrades and respond to user requests as needed.
• Perform pro-active maintenance on all computing equipment.
• Remote end user support.
• Use of an incident tracking/ticketing system.
• On call support for Senior Management and Executives.

The successful candidate will possess:

• Excellent time management and problem solving skills.
• Excellent communication skills, both written and verbal.
• Highly organized and able to multitask effectively and work under changing priorities.
• Initiative to isolate and solve problems.

Education and Knowledge:

• Experience with AS400, Windows Server.
• Strong knowledge of Win7 / Win10 and Microsoft O365.
• Working knowledge of Airwatch,
• Working knowledge of remote connectivity software such as RDP, Citrix and Cisco VPN.
• Working knowledge of network services such as DHCP, DNS and TCP/IP
• Working knowledge of iMac would be considered an asset.
• Experience with Microsoft Active Directory, administration and creation of user accounts.
• A+ or Microsoft MCSA certification would be considered an asset.
• Microsoft Certified Desktop Support Technician or similar would be considered an asset.

If you are a well-organized, self-motivated, individual who has a positive attitude, a desire to support Company initiatives, and a commitment to achieving Company objectives, then we have the opportunity for you to excel!

We offer advancement opportunities through our promote-from-within policies, salaries commensurate with experience, as well as a comprehensive benefits program including:

• Comprehensive medical, dental, prescription drug and vision coverage for you and your family (Ensuring you and your family are taken care of)
• Employee Discount Program (Sharing our success)
• Employee Recognition Program (Tangible rewards for great work!)

If you possess the necessary skills and expertise and would like to join an exciting team of professionals,

Apply Now!

We are an equal opportunity employer. The above statements are intended to describe the general nature and level of work applicable to this position and are not intended to be an exhaustive list of all responsibilities, duties and skills required. Be advised, London Drugs DOES NOT use third party recruitment services.

Expected salary:

Location: Richmond, BC

Job date: Sat, 23 Jan 2021 06:29:48 GMT