IT Service Desk Analyst

Job title: IT Service Desk Analyst

Company: Leggett & Platt

Job description: We at Leggett & Platt Automotive are looking for an IT Service Desk Analyst to join our growing Automotive Team in Windsor, ON. We are a multi-billion-dollar globally diversified company that designs and manufactures various engineered components and products. Our growing automotive business unit, which exceeds one billion dollars in sales, is comprised of four main product segments with operations on three continents. Our customers include OEM and Tier 1 automotive companies.

In this role, you will report to the IT Support Manager and will be responsible for providing end user technical support for hardware and software, provide troubleshooting, monitoring network performance, and more.

If you are looking for a challenging, rewarding opportunity to showcase your expertise, we want you!

What will you be doing?

• Identify Incidents and Tickets, Ticket Prioritization, Providing User Support and Trouble Shooting via different Communication Channels
• Provide Level 1 Support for User Hardware and user Software Incidents
• Do User Provisioning/Deprovisioning. Grant Access Rights to Applications
• Installing User Hardware and User Software, maintain Software and Hardware Repositories
• Fulfill Project Work in IT-Projects according to the LPA Global IT Frameworks
• Maintain overall IT Documentations

We’re looking for someone with:

• Bachelor’s Degree or equivalent experience in Computer Technology
• Minimum experience of 3 years
• Knowledge in IT service management
• Operating systems: Server and PC
• Applications: Windows Services and Server based Applications, MS Office, and Office 365, as well as Communication Systems
• Experience in CAD-Systems (AutoCAD, Catea, and SolidWorks) is a plus
• Analytical and trouble shooting skills
• Excellent communication skills both written and verbal
• Ability to work within teams based across multiple time zones
• Excellent customer service skills
• Willingness to take directions and work with external Service Providers

Reasons you’ll love it here: Our company culture reflects values like integrity, ownership, and authenticity. We take these to heart, and if you do as well, you’ll fit right in.

Since 1883, Leggett & Platt (NYSE: LEG) has been creating a wide variety of innovative products that can be found in most homes, offices, and automobiles. Today our growing company consists of more than 22,000 employee-partners in 120 manufacturing facilities located in 18 countries. We’re not just hiring, we’re building a better company. For more information, please visit http://www.leggett.com/careers.

Equal Employment Opportunity/Affirmative Action/Veteran/Disability Employer

For specific regional privacy notices please refer to our

Expected salary:

Location: Ontario

Job date: Sat, 13 Mar 2021 07:30:29 GMT