IT Service Desk and Support Manager

Job title: IT Service Desk and Support Manager

Job description: Position: Manager, IT Service Desk

Location: Toronto

Job Type: 6-month term, with potential to transition into a full-time role

Our client is looking to bring on an IT Service Desk Manager to manage service desk operation, third party vendors, and ensure SLAs are delivered to standard. The ideal candidate will have 5+ years’ experience managing the planning and provisioning of end-user computing services, working in a Lead, Management or Supervisor role.

You will have experience in:

– Leading, supervising, and coaching a helpdesk team (including 1st, 2nd, and 3rd level support) to deliver exceptional customer service, overseeing the resolution of technical support requests, including escalated support tickets

– Service Level management, including performance management

– Building processes and writing documentation, including incident and problem management

– Working closely with various business stakeholders to understand needs and implement technical solutions, and strong communication and relationship management skills

Nice to have:

– ITIL Certification

– ServiceNow Experience

– Experience with classroom technology, both hardware and software

Interested? Please send your resume in Word format to Laura Donnelly at laura.donnelly@quantum-qtr.com.

REFER A PERM HIRE AND EARN $1,000! For more details, please reach out. Conditions apply.

OUR VIRTUAL DOORS ARE OPEN! We’re also bringing the interviews to you by various web applications, virtually! Contact us today for your next opportunity.

CNESST permit number: AP-2000414

Services de Gestion Quantum Ltée

Founded in 1968 in Montréal, Quantum has established a strong reputation as the full-service human resource partner of choice for providing unique and effective recruitment solutions that meet our clients complex staffing needs. Our unwavering…

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