IT Service Desk Technician

Job title: IT Service Desk Technician

Job description: Company Description

Salary $50,000- $64,000 based on experience, plus vacation and statutory holiday pay.

We are Chandos

Inclusion, collaboration, innovation, and courage.

These values speak to our desire to create places where all people belong, listening and learning from one another in a way that sparks ideas and leads to positive changes in our industry and community. They also demonstrate our commitment to a diverse, equitable, and inclusive culture. And, if they resonate with you too, we should talk!

We are 100 percent employee owned and proud to be the first and largest B Corp certified national technical builder in North America, meaning we put our values at the centre of everything we do.

Continuous improvement is core to our success. Championing innovative and collaborative ways to build is just one example of that. Collaborative construction leads to more efficiency, cost savings, social value, and a much better working experience for everyone.

Every day, our teams are working to build places for people to live, work, learn, serve, and play. But above all, we’re building community. And, we’re looking for like-minded people to join us. Together, we can build a better world.

Job Description

The Service Desk Technician is responsible for ensuring proper information technology operation so that end users can accomplish business tasks. Problem resolution will involve the use of diagnostic and help request tracking tools, as well as requiring that the individual give in-person, hands-on help at the desktop level. This includes receiving, prioritizing, documenting, and actively resolving end-user help requests and escalating incidents when considered appropriate and necessary to maintain SLA expectations.

• Provide first contact support of incoming requests to the service desk via telephone, web portal, email, and chat to ensure courteous, timely, and effective resolution of end-user issues.
• Prioritize incidents and service requests according to defined processes to meet defined SLAs.
• Escalate incidents with accurate documentation to suitable technician, when required.
• Use remote tools and diagnostic utilities to aid in troubleshooting.
• Research solutions through internal and external knowledgebase as needed.
• Identify and learn appropriate software and hardware used and supported by the organization.
• Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
• Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.

Qualifications

• College diploma or university degree in the field of computer science and/or 2-5 years equivalent work experience.
• Certifications in MSCE or MCP would be an asset.
• Knowledge of basic PC computer hardware.
• Experience with MS-Windows 10 desktop and server operating systems.
• Extensive application support experience with Office365.
• Strong written and oral communication skills.
• Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills.

Additional Information

Chandos is an equal opportunity employer and we are committed to a diverse, equitable, and inclusive culture and this includes our recruitment and hiring process.

We recognize that our differences are our greatest strengths. We uncover talent. We nurture talent. And then we give people the tools they need to use their talent to create a positive impact.

• We are 100% employee owned. Every person who works for Chandos can become an owner. There is only one class of units at Chandos, because we believe everyone should be treated equal. We talk about being an entrepreneurial-minded organization and you can be sure we mean it!
• Competitive wages
• Well rounded employer paid benefits program including health, dental, vision care and employee assistance program
• RRSP matching program to aid and prepare employees for long-term financial security
• Educational assistance for employees who wish to pursue job-performance enhancing education
• Recognition and annual salary reviews program
• Leadership conferences that allow employees to connect and collaborate
• Regular company-wide engagement opportunities

Chandos only accepts applications through our portal from individuals. All resumes and applications submitted by an agency or consulting firm will be disqualified from our recruitment process.

Click Here to Apply

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