IT Service Desk

Job title: IT Service Desk

Job description: Are you passionate about exceptional health care and driven by a desire to help others? Interested in a rewarding career working alongside a supportive and collaborative team of over 8,000 regulated health care and other professionals? ​

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We are Home and Community Care Support Services, ready to serve every person in Ontario. We partner with patients and caregivers, family physicians, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care. ​

​We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer: ​

• Attractive comprehensive compensation packages and benefits​
• Valuable development opportunities​
• Membership in a world class defined benefit pension plan. ​

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​If you’re interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home. ​

What will you do?

Under the direction of the Manager, IT and Facilities, the IT Service Desk Technician provides Level 1 IT support services to office staff, remote staff and field staff, as well as to providers and patients who utilize a variety of our applications for the delivery of health care. Working in coordination with other IT Team Members to provide a high level of service to the organization, the IT Service Desk Technician logs, tracks and troubleshoots technology related issues. The IT Service Desk Technician duties require the setup, inventory, maintenance, troubleshooting and removal of all varieties of equipment, and the support and troubleshooting of a large variety of software systems. In addition to providing user support through tickets, telephone calls and e-mail messages from staff and external users, the IT Service Desk Technician will proactively identify problems, facilitate resolutions, assist with hardware deployments, and promote good practice in the use of IT hardware and software, and participate in a range of IT projects and initiatives. This position will involve travel between sites to support all Home and Community Care Support Services ESC primary office sites as required.

What must you have?

• Post-secondary degree/diploma in Computer Science or Information Systems, or related
• Microsoft Office Specialist (MOS) certification, Comptia A+, ITIL Foundations, or a minimum of two years of experience in the IT field, maintaining and troubleshooting hardware and software
• Experience with Windows 7, Windows 10, Server 2012/2016/2019 and basic LAN administration
• Advanced knowledge of MS Office and O365 products
• Experience in maintaining and troubleshooting all varieties of hardware and software
• Experience in supporting a Service Desk would be considered an asset
• Excellent interpersonal, verbal and written communication skills are necessary, with a sound knowledge of the English language, spelling, punctuation, and grammar
• Valid Ontario driver’s license and access to a vehicle
• Ability to lift 25 pounds

DEMONSTRATED ABILITY TO:

• Time manage
• Problem solve
• Set priorities
• Work independently
• Manage Projects

Who we are:

Home and Community Care Support Services Erie St. Clair is one of 14 Home and Community Care Support Services organizations in Ontario with a focused mandate to deliver local health care services such as home and community care and long-term care home placement. Home and Community Care Support Services Erie St Clair is dedicated to ensuring the ongoing delivery of local services while Ontario makes changes to improve the health care system to give patients better connected care with health care providers working as one coordinated team in Ontario Health Teams.

What do I need to know?

STARTING DATE: As soon as possible

POSITION STATUS: Permanent Full-Time

HOURS OF WORK: Monday to Friday 8:00am – 4:30pm

LOCATION: Chatham site

Our IT Service Desk staff are members of CUPE Local 8916.

By submitting an application, applicants are consenting to the sharing of their personal information with individuals from Home and Community Care Support Services Erie St. Clair who are participating in the selection process.

All applications will be reviewed; however, only those selected for an interview will be contacted.

Committed to Diversity and Inclusion

In line with our fundamental values of collaboration, respect, integrity and excellence, Home and Community Care Support Services is an inclusive employer which respects equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve.

Home and Community Care Support Services Erie St. Clair is an equal opportunity employer. Individuals with a disability requiring accommodation during the application and/or the interview process should advise the recruitment contact so arrangements can be made.

As a condition of employment and in compliance with the Home and Community Care Support Services mandatory COVID-19 Vaccination Policy, all employees are required to be fully vaccinated against COVID-19. All staff are required to provide proof of vaccination with the following exceptions, in which case there would be a requirement to undergo regular COVID-19 rapid antigen screening tests:

• If there is a valid medical reason for not being fully vaccinated against COVID-19, documentation must be provided by a Medical Doctor or Nurse Practitioner and include the effective time-period for the medical reason
• If there is valid human rights grounds (e.g. religious beliefs), evidence must be provided in accordance with the Ontario Human Rights Code and deemed satisfactory to Home and Community Care Support Services

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