IT ServiceDesk Co-op

Job title: IT ServiceDesk Co-op

Company: CaseWare

Job description: Location: hybrid (remote + onsite)
Term: 8 month
Hourly rate: $18.03 – $22.84

Who we are
[Haven’t heard of us? That’s ok – ask your CPA or CA friend – they’ll talk your ear off!]

CaseWare is the great, Toronto- headquartered technology company you’re going to hear more and more about, as we continue to evolve our products and grow our team. We are a product driven company, supporting accounting firms, corporations, and governments. With innovation, efficiency, quality and value in mind, we build market software solutions for auditors that push the technological boundaries in the industry. With a global reach, today our solutions enable business critical work for users in 130 countries and in 16 spoken languages. We have a track record of success building great products and teams by always putting our customers first, and have over 30 years of deep expertise in the space. CaseWare is now in our next growth phase and needs incredible talent- like you.

The long and short: We are building great products to support customers we care deeply about. To do that we need incredible talent. Interested? Read more below on how you can be a part of the CaseWare journey.

A bit about the role & team | the opportunity

Our team provides solutions with an emphasis on customer service to the rest of the company to keep them functioning efficiently with the technological tools they need to do their jobs. You’ll be part of a team that includes more senior co-ops, as well as senior full-time staff who are always happy to help with a problem.

Highlight of your responsibilities
[impossible to highlight everything, but this gives you a solid glimpse]

• Assist IT with service incidents, requests, and problem reports
• Troubleshoot PC’s, printers, network, VPN, and remote desktop
• Workstation administration and system setup
• Onboarding new employees and offboarding the ones that leave
• Install and configure applications, diagnose software faults and solve technical and application problems
• Undertake IT tasks and follow them to completion

Requirements

We are looking for someone who has

• Analytical, problem solving and troubleshooting skills
• Knowledge of PC hardware and repair, knowledge of active directory and exchange
• Good interpersonal, customer service and support skills

Benefits

Some more, important stuff

At CaseWare, we embrace difference. We believe that getting to the best outcomes requires diverse perspectives and backgrounds. We create space where all voices can be heard so that we can all do our best work. We’re committed to openness, curiosity and creating an inclusive culture as we know that diverse teams build better products and generate better ideas. As such, we strongly encourage applications from everyone regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status. We aspire to make CaseWare the place where you bring your authentic self and thrive.

Expected salary: $18.03 – 22.84 per hour

Location: Toronto, ON

Job date: Thu, 21 Jan 2021 23:25:11 GMT