IT Services Supervisor

Job title: IT Services Supervisor

Job description: Our client, an educational institution with a multi-location presence, is looking for an IT Services Supervisor. This is an opportunity to act as both a business partner and team leader, deploying support tools, services, and training. In addition, you will act as a liaison between management, leadership, and the IT Support Specialists.

If you hold yourself highly accountable to your end-users and take pride in being organized and on the ball, this is a chance to build out your management and people leadership skills. From onboarding to daily coaching, from technical guidance to performance management and technical project management support, this is a diverse and rewarding opportunity. Whether you want to move into IT Operations, Applications or exclusively IT Project Management, this is the role to consider.

You will:

• Support a team of six, coaching, providing level 1 support when volume increases, and acting as an escalation point for advanced or challenging help requests.
• Provide technical support, including training, to staff, faculty and students across all locations via the IT Helpdesk ticket system.
• Optimize systems and perform application upgrades for each location on a quarterly basis.
• Assist in software releases and rollouts according to change management best practices.
• Monitor and manage all IT-related equipment, including networking switches/routers, firewalls, telephones, printers, copiers, scanners, and projectors.
• Ensure quality, test fixes, identify gaps, and make suggestions for continual improvement.
• Assist with technical projects.

You have:

• Experience supporting end-users and the business in a mid-size organization, with progressive responsibilities in a PC and Mac hybrid environment.
• Technical expertise working with Windows & Apple OSX management and administration in a moderate to large environment; IP networking, troubleshooting and management; on-premise wiring, troubleshooting and installation.
• Proven analytical and problem-solving abilities to connect business needs with computing systems design and implementation.
• Patience, empathy and professional communication skills.
• Collaboration skills to build relationships with business and IT stakeholders, vendors, and end-users and influence the productivity and satisfaction of a team.
• The project management. You have worked on long and short-term projects, ideally, software or system implementations, assisting with communication and documentation management, planning, and onboarding.
• The flexibility to supervise and respond to the needs of an always-available environment. You can travel to different locations within the downtown core for on-site work and provide emergency, escalated support after hours.

Apply now.

TalentMinded welcomes and appreciates candidates with a range of backgrounds and experiences. If you have 70% of the qualifications our client is looking for, express your interest now.

Diversity, equity and inclusion are a critical component of this role.

We are committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (‘AODA’). If you require accommodation, please contact , and we will be happy to assist.

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