IT Solutions Lead, Information Technology

Job title: IT Solutions Lead, Information Technology

Company: BDO

Job description: Putting people first, every day

BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, we rely on our professionals to provide exceptional service, and help our clients by providing advice and insight they can trust. In turn, we offer an environment that fosters a people-first culture with a high priority on your personal and professional growth. Your opportunity

We are looking for an IT Solutions Lead, Information Technology who can work remote within any of our Canadian offices to join our End User Services team and own the following responsibilities:

• Provide technical leadership and assist in technical development for planning, designing, upgrading, installing, testing, implementing, documenting, and maintaining the ServiceNow platform.
• ServiceNow subject matter expert (SME) who will assist with our ServiceNow portfolio of high-value opportunities with tactical delivery through alignment of vision, mission, goals, and objectives.
• Main liaison between business leaders/stakeholders, internal IT, and service providers/vendors responsible for converting business requirements into technical and functional specifications.
• Work closely with the business and internal IT to research, design, develop, and deliver innovative solutions via ServiceNow to improve business processes for our service lines.
• Activation and configuration of ServiceNow applications to meet business needs.
• Configure and develop enhancements, form changes, etc. as needed.
• Development of flows, workflows, and scripts to update and enhance existing ServiceNow modules.
• Formulate and define specifications and modifications for the ServiceNow platform in terms of business needs and applying that to BDO’s ServiceNow Strategic roadmap and objectives.
• Responsible for aligning internal support activities with our outsourced service providers to ensure seamless integration and operations in the BDO support ecosystem, with a focus on high quality and level of service.
• Ensure service tools and processes are in place to enable outsourced vendors to perform their duties.
• Transform business needs to tangible items within ServiceNow, from using modules available to the platform or creating new modules and help complete detailed documentation for workflows and services implemented.
• Stay up to date with technology by evaluating ITSM tools to be cutting edge to assist IT and the firm with their service strategy and roadmap.

How do we define success for your role?

• You demonstrate BDO’s core values through all aspect of your work: Integrity, Respect and Collaboration
• You understand your client’s industry, challenges, and opportunities; client’s describe you as positive, professional, and delivering high quality work
• You identify, recommend, and are focused on effective service delivery to your clients
• You share in an inclusive and engaging work environment that develops, retains and attracts talent
• You actively participate in the adoption of digital tools and strategies to drive an innovative workplace
• You grow your expertise through learning and professional development

Your experience and education

• You have a University Degree or College Diploma in Software Engineering, Computer Science or Business Administration or equivalent work experience
• You have the ITIL v3 Foundation Certification combined with experience within the ITIL framework
• You have experience with ServiceNow, BMC or similar
• You have working knowledge and experience in MS suite of products (O365)
• You have excellent facilitation, presentation, verbal and written skills with the ability to convey complex ideas to both business and technical staff
• You have excellent analytical, time management skills with the ability to manage multiple assignments simultaneously with tight deadlines
• You have demonstrated ability to work effectively with minimal supervision and in a team environment
• You have self-development skills to keep up to date with fast-changing trends and industry standards
• If you have experience working in professional services, it will be considered an asset

Why BDO?

Our firm is committed to providing an environment where you can be successful in the following ways:

• We enable you to engage with the firm’s strategic plan, and be a key contributor to the success and growth of the firm.
• We help you be the best professional you can be in our services, industries and markets.
• Achieve your personal goals outside of the office and make an impact on your community.

Giving back, it adds up: Where company meets community. BDO is actively involved in our communities by supporting local charity initiatives. We support staff with local and national events where you will be given the opportunity to contribute to your community.

Total rewards that matter: We pay for performance with competitive total cash compensation that recognizes and rewards your contribution. We provide flexible benefits from day one, and a market leading personal time off policy. We are committed to supporting your overall wellness beyond working hours, and provide reimbursement for wellness initiatives that fit your lifestyle.

Everyone counts: We believe every employee should have the opportunity to participate and succeed. Through leadership by our Chief Inclusion and Diversity Officer, we are committed to a workplace culture of respect, inclusion, and diversity. We recognize and celebrate the valuable differences among each of us, including race, religious beliefs, physical or mental disabilities, age, place of origin, marital status, family status, gender or gender identity and sexual orientation. If you require accommodation to complete the application process, please contact us.

Ready to make your mark at BDO? Click “Apply now” to send your up-to-date resume to one of our Talent Acquisition Specialists.

To explore other opportunities at BDO, check out our careers page.
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Expected salary:

Location: Toronto, ON

Job date: Fri, 30 Apr 2021 22:15:29 GMT