IT Specialist (Contract)

Job title: IT Specialist (Contract)

Company: Impact Recruitment

Job description: IT Specialist (Contract) Job Order ID:32825 Employment Type:Contract Total Annual Compensation:$60000-70000/Yr Web Publication Date:5/7/2021 Number of Positions:1 Job Location:Vancouver BC Canada

IT Specialist – Contract – Downtown, Vancouver

Are you a tech savvy individual who gets excited about helping others? We have the opportunity for you!

ABOUT OUR CLIENT

This is a firm that strives for nothing short of excellence, supported by a team of over 100 lawyers and amazing legal talent, it is one of the largest and most reputable business law firms in Canada.

ABOUT THE OPPORTUNITY

An amazing opportunity to work inside a busy law firm, learn their systems and legal software’s and support a wide variety legal professionals.

ABOUT THE POSITION

Working alongside a collaborative and passionate IT team your role will involve supporting helpdesk calls for IT support tickets from the firms’ partners, lawyers, and support staff. Some of your day-to-day duties will include:

• Serve as the first point of contact for staff seeking technical assistance over the phone or email
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customers
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Record events and problems and their resolution in logs
• Follow-up and update ticket status and information
• Identify and suggest possible improvements on procedures

THE REQUIREMENTS

• University Degree or College Diploma in Information Technology
• 2+ years of experience providing Help Desk support in a professional services or corporate environment.
• Highly proficient with computers and their associated hardware and software components.
• Expertise in Windows 10, Microsoft Office 2016/365 Suite, Active Directory Administration, and Citrix environments.
• Excellent written and verbal communication skills

COMPENSATION

• $60,000 – $70,000/ year DOE

Expected salary:

Location: Vancouver, BC

Job date: Sun, 09 May 2021 22:28:03 GMT