IT Specialist – PC Technician – Housing May Be Available

Job title: IT Specialist – PC Technician – Housing May Be Available

Job description: Create Your Experience of a Lifetime!

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you’ll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service – our leading training and development experience, and wellness benefits to fuel your success.

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• RSP Options (after 12 months or 2000 cumulative hours of service)
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

Job Summary

The PC Technician Specialist is an on-site IT position that provides and coordinates day-to-day support, maintenance, and assistance for all IT hardware and software at Whistler Blackcomb. The PC Tech Specialist supports and completes a variety of tasks, including providing end user support for computer hardware and peripherals, creating and updating documentation/SOPs, and uses a work ticket management system to track progress and document solutions. The PC Tech Specialist works as part of the IT team to proactively identify problems and facilitate solutions, repair hardware and software in a Windows Client/Server LAN environment. This position prioritizes safety and guest service, and lives the company’s core values to deliver excellent IT support.

Job Specifications:

• Housing: May Be Available
• Expected Pay Range: $46,800.00 – $59,914.40
• Shift & Schedule Availability: Full Time
• Skill Level: Advanced

Job Responsibilities:

Be Safe:

• Prioritize and model personal, coworker and guest safety in all aspects of your work.
• Adhere to company safety policies and procedures.
• Engage in company trainings and initiatives to support safety.

Serve Others:

• Communicate clearly, effectively and appropriately, both verbally and in writing.
• Competent with most Vail Resorts internal applications and systems, addressing issues that can be resolved locally and escalating as appropriate.
• Use the work ticket management system to manage total workflow for support tickets in alignment with company metrics and Key Performance Indicators (KPI).
• Create plans for small projects and execute them.
• Coordinate and support the relocation and re-installation of IT equipment in offices, outlets, special event sites, etc.
• Provide exceptional guest service while supporting users and collaborating with coworkers, ensuring the Experience of a Lifetime.

Drive Value for the Company:

• Provide support for resort and remote-location sales points and peripherals.
• Specialize in working with at least one Vail Resorts application/system by providing advanced support of that system, working effectively with the system’s local managers and sharing system knowledge across the region.
• Provide end-user support of IT approved technology, including workstations, peripherals, printers, telephones, time clocks, etc.
• Configure, track, maintain and properly dispose of IT approved technology, including workstations, point of sale systems, hand-held devices, peripherals, etc.
• Create and maintain accurate documentation and SOPs, as assigned.
• Strive for continual improvement and growth by actively participating in company and IT-specific training.
• Suggest, develop and implement new ideas and tactics for improving user support and the guest experience.
• Have a strong working knowledge of Vail Resorts IT organizational structure and processes.
• Assist with procurement.

Do Right:

• Follow and ensure that all users are following IT-related company procedures, guidelines and policies.
• Perform tasks with integrity by always doing the right thing.

Do Good:

• Engage and support the local community–contribute to its success.
• Promote all company values.

Be Inclusive:

• Welcome and engage with all guests and coworkers.
• Support and engage in company efforts that do the same.

Have Fun:

• Maintain a positive attitude with all aspects of the job.
• Enjoy the benefits of working for a ski company and have fun in a way that encourages coworkers to do the same.
• Other duties and projects as assigned.

Job Requirements:

• Positive, enthusiastic, and friendly.
• Solution oriented with desire to learn new skills.
• In depth knowledge of the support needs within an enterprise environment, with a focus on enterprise systems.
• Able to facilitate communication across multiple stakeholders.
• The work with cross-functional teams, to deadlines, and track against project milestones.
• Should be able to work a schedule that can include weekends and holidays.
• Valid driver’s license.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 498978

Reference Date: 11/15/2023

Job Code Function: IT Support

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