IT Support Analyst III – Mainframe

Job title: IT Support Analyst III – Mainframe

Company: TD Bank

Job description: TD Description

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Department Overview

The Retail Risk Management Technology team within Enterprise Data, Architecture & Corporate Technology Solutions(EDACTS) is responsible for delivering projects, small enhancements and providing technology support to the Retail Risk Manamgement and Expected Loss Modelling lines of business.

Job Requirements

• MUST have experience in Mainframe and UNIX environment/operating systems, SAS language, Cobol, TSO, CA-7, Endevor, Service Now, Change Management Process
• Problem solver with excellent analytical, verbal, and written communication skills
• Attention to detail and high personal standards for accuracy
• Strong organizational, follow-up and priority-setting skills to handle multiple tasks/projects and to work independently
• Remain flexible with shifting priorities and ability to function under deadlines with minimal supervision
• Exceptional interpersonal, analytical and communication skills
• Extremely self-motivated and team-oriented – works well with other team members and keeps all relevant individuals, including management, up to date in a timely manner

Hours

37.5

Job Description

• Production Support – Maintains overall operational stability in close partnership and joint responsibility with infrastructure and vendors (incl. performance, availability, capacity management etc.), and manageability of all applications; works with other technology areas / teams to identify production issues or takes support calls from user/business clients to manage production incidents from inception to resolution, escalating to appropriate areas where applicable.
• Application Break/Fix – Searches for unexpected results and repairs vulnerabilities to a system or process. Provides 1st level and escalated 2nd level application support, and core accountabilities include Incident Response, Post
• Incident Forensics, and implementation of technology routines/maintenance in support of enhanced availability of TDBG services. Escalates to Developers and/or other technology partners for advanced investigation, manipulation changes to source code etc. where required.
• Incident Management – Detects and classifies incidents, monitors and tracks throughout portfolio/organization/Technology areas, providing analysis and recovery methods
• Problem Management – The resolution of problems, including classification, prioritization and initiation of action, documentation of root causes and implementation of remedies
• Service Transition – Assists with the transition of service / technology from non-production to production (includes gating and operability activities)
• IT Change Management – Uses change management policies and procedures to document, track, assess impacts/risks and approve changes to the environment
• Deployment & Release Management – Planning and orchestrating deployment and/or releases across the portfolio

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

Business Line

Corporate

Job Category – Primary

Technology Solutions

Job Family

IT Application Support

Time Type

Full Time

Employment Type

Regular

Expected salary:

Location: London, ON

Job date: Wed, 24 Mar 2021 05:30:22 GMT