IT Support Analyst

Job title: IT Support Analyst

Company:

Job description: IT Support Analyst

Calgary, Alberta

Reporting to the Manager of IT Support (or Technical Lead), the IT Support Analyst will be responsible for providing Tier I & Tier II support in a multi-faceted role handling both frontline Service Desk support and customer service, along with Tier I & II end user equipment support, troubleshooting, maintenance, and repair.

This technical role will be required to work independently within our Calgary office location and be able to effectively work and communicate with their peers in other geographically separated locations, contributing to the overall success of the distributed team as a whole.

Key responsibilities:

• Act as a point of contact for phone calls, emails, and Help Desk tickets from staff regarding IT issues and inquiries
• Receiving, logging and managing all Help Desk channels from internal staff via telephone, email, or Manage Engine Service Desk application
• 1st and 2nd line support – troubleshooting of IT related problems from in-house software to hardware, such as Mobility devices, PCs or laptops, and Printers
• Provide basic in-house training in desktop applications used within the organization (Office 365, Adobe etc.)
• Active Directory and Office365 administration knowledge. Creating user accounts, reset passwords, create groups, set up new users, etc.
• Ordering, building and/or deploying computer hardware such as desktops, laptops, docking stations, multiple monitor setups, including profile/data transfer from old equipment to new

You and Your Experience:

• A diploma or high school education with additional technical training, or equivalent on the job training or experience in a technical support capacity.
• 3 years previous IT Service Desk and/or Technical Call Centre experience required
• 2-3years of troubleshooting experience with end user hardware or software (laptops, cell phones, tablets).
• Incident Management experience
• Experience in administering Security Groups, Active Directory, Office365 in a Microsoft-based office environment
• Strong knowledge of Microsoft based operating systems with emphasis on Windows and Office applications plus Android/iOS device and software support
• Experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing, delegation)
• Strong knowledge of Windows O/S, Server O/S, and all other common Microsoft application use
• Excellent communication skills in person, written (email), and verbal (telephone).

About :

At People Corporation we are committed to helping businesses succeed. We are a national provider of group benefits, group retirement, wellness and human resource solutions. Our experts provide valuable insight, and offer customized solutions designed to fit the unique needs of your business.

We have a diverse team of experienced professionals with industry-specific expertise and employ over 1000 professionals in 47 offices across 9 provinces and 2 territories. We are now the largest group benefit consulting firm and the largest third-party benefits administrator in Canada. We have 25 partner companies who consult and partner with 10,000 clients across a wide range of industries.

We’re a driven, entrepreneurial, and fast-growing company and are motivated by the service and commitment we provide to our clients, our partners and our employees.

Our core values are focused on:

Integrity, Accountability, Creativity, Communication, Respect, Innovation, and Teamwork.

How to Apply:

Please apply online at or by emailing your resume (on MS WORD format) in confidence to Billy Stewart at . For further information about this career opportunity, please feel free to contact Billy Stewart at 204-938-4048.

We thank all applicants for their interest; however, only those selected will be contacted for an interview. #IND

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Expected salary:

Location: Calgary, AB

Job date: Sat, 24 Apr 2021 02:54:30 GMT