IT Support Engineer

Job title: IT Support Engineer

Company: Paramount Commerce

Job description: Paramount is at the forefront of financial technology innovation and has become a trusted partner to hundreds of leading merchants around the world.

We enable merchants to access the global banking system for reliable and secure consumer financial data intelligence and payment processing in regulated industries such as igaming, sports-betting, and digital remittance.

Originating in Toronto more than 15 years ago, Paramount has grown to include offices in, Vancouver, London, Malta, and Las Vegas.

We are a global team of smart, dedicated people committed to finding ground-breaking solutions to consumer verification and payment challenges online. We foster an inclusive, collaborative environment where all voices are heard, all people are respected, and all triumphs are celebrated. We also recognize that leading-edge innovation means doing things that have never been done before. Sometimes we’ll fail. That’s good, because we learn from failure, take what we learn, and move on to success.

We are going through a period of explosive growth and are seeking an IT Support Engineer in our Toronto office to work with a fantastic group of System Administrators and the opportunity to learn, grow and become a proper System Administrator.

In this newly created role, the IT Support Engineer will need to have an uncontrollable urge to troubleshoot and dig to get to the root of a problem and resolve it. You must have a drive to go the extra mile to help your coworkers be as productive as only you can make them.

What will you do?

• Google G-Suite / Workspace management – provisioning and maintaining corporate user accounts, update distribution groups, etc,
• Hardware support and imaging computers, deploy new laptops, replace laptops, replacing monitors.

• Jira and Confluence support, project, space, user and permissions management
• Lifting and transporting of moderately heavy objects, such as computers, network gear, servers time to time.
• Microsoft Active Directory management
• Managing storage and file shares on Windows based file servers (NTFS permissions)
• Managing a VMware vCenter environment (create, troubleshoot, manage VM’s)
• Manage and maintain our cloud resources in AWS and / or Azure
• Manage users in our Okta environment
• Maintain our network infrastructure

• our firewalls (Sonicwall, Fortigate)
• our switches (HP, Cisco)
• Our Wifi
• VPN connections (site to site and remote worker VPN)
• Maintain our anti virus from the management portal, push out agent updates, remediate threats, report on status.
• Monitor and maintain our cloud patching solution, ensure all endpoints are up to date with security patches
• Monitor and maintain server backups with Veeam, restore files when needed
• Support all Paramount employees remotely with TeamViewer
• Support Windows and MacOS users and devices
• Provide assistance and support with user onboarding and offboarding
• Provide assistance with Zoom products
• Work on projects as assigned by the head of Corporate IT

Your skills would include and are:

• Adept at reading, writing, and interpreting technical documentation
• Ability to conduct research into advanced hardware, software, network, user account related issues as required (troubleshooting)
• Experience with TCP/IP networking and with
• Networking appliances (Sonicwall and Fortinet firewalls, Cisco switches)
• Solid understanding of VLANs, subnets, VPN connections, WiFi, IP addressing (very important)
• Good knowledge of VMware and virtualization
• Good knowledge of Windows Servers OS
• Good knowledge of DHCP, DNS, file shares, group policies
• Good Knowledge of Active Directory
• Great knowledge of cloud computing (Azure, AWS)
• Knowledge of Okta
• Knowledge of Zoom
• Knowledge and understanding of security principles, MFA, public and private keys, etc.
• Manage time effectively and adapt quickly to changing priorities
• Outstanding knowledge of Windows and MacOS
• Patch management for workstations
• Passionate about technology and are eager to learn new technologies and new methods.
• Some knowledge of Atlassian product suite (Jira, Confluence) is preferred.
• Knowledge about G Suite / Google Workspace is mandatory.
• Strong communication skills, written and verbal
• Skilled at working within a team-oriented, collaborative environment
• Flexible with working hours as the need may arise time to time to provide support past 5PM Eastern time, and to perform after hours maintenance from time to time.

At Paramount, we celebrate diversity and know that our company is stronger with a multicultural team that brings different experiences and backgrounds to the job. We also know that your work team isn’t your only team. Work-life balance isn’t just something we say; it’s something we live.

Paramount welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Expected salary:

Location: Toronto, ON

Job date: Thu, 06 May 2021 22:47:25 GMT