IT Support Engineer

Job title: IT Support Engineer

Company: BlueRock Therapeutics

Job description: Who is BlueRock?

BlueRock Therapeutics, a wholly-owned and independently operated subsidiary of Bayer AG, is a leading engineered cell therapy company using its unique cell+gene platform to direct cellular differentiation and genetically engineer cells to create a new generation of cellular medicines that address large patient populations suffering from neurological, cardiovascular, and immunology diseases.

The convergence of cell biology and genetic engineering is creating fundamental new ways to impact disease. Founded in 2016 to capitalize on these technological breakthroughs, we are advancing our novel cell+gene platform to develop, manufacture, and deliver an entirely new generation of authentic and engineered cell therapies across three therapeutic areas: neurology, cardiology, and immunology.

What Are We Doing?

Our foundational science harnesses the ability to create and then direct the differentiation of universal pluripotent stem cells into authentic, functional cells that can be used as allogeneic cellular therapies to treat a broad array of diseases. We can also further engineer these cells, enabling them to produce enzymes, antibodies, and other proteins for additional therapeutic benefit.

We are passionate about delivering on the promise of cellular and gene therapy, shaping the future of cellular medicine, and delivering new therapies to millions of patients with treatment options.

We are seeking individuals who are collaborative, thrive in a fun and dynamic culture, and are steadfast in the commitment to advance cutting-edge cellular therapies to impact patients’ lives.

Description of Position:

We are seeking a full time IT Support Engineer to assist with our growth in our Toronto, ON location and to work closely with our Cambridge MA and NYC offices.. This individual will be someone who can competently demonstrate excellent end-user support in a heavily utilized Microsoft cloud based environment. This user should be comfortable supporting PCs in a lab and in an office setting.

Responsibilities:

• Provide technical support to end-users for Microsoft O365 applications, in-house applications, and life science R&D applications.
• Assist Senior IT engineer with network administration tasks.
• Perform user onboarding (pc builds).
• Maintain computer maintenance, hardware and software installation, upgrades, system support, and inventory tracking .
• Monitor and troubleshoot data integrity on lab PCs and cloud backups
• Perform imaging and encryption of desktop computers and laptop’s .
• Maintain system configurations to ensure the integrity of individual systems and the overall network.
• Resolve issues for employees via our ticketing system.

Requirements

• Windows 10, Windows Server, O365.
• Must possess excellent customer service skills.
• Strong reading, writing, comprehension, analytical and interpersonal skills
• Excellent time management skills
• Attention to detail and ability to multi-task in a fast-paced environment
• Certification or degree in a relevant field or a satisfactory combination of education, training and/or experience.
• Strong work ethic
• 5+ years IT support experience.

Recommended

• Azure AD, Sharepoint, Intune MDM/Autopilot
• Backup and Recovery-SAN/storage appliance, Veeam, Azure backup/blob storage
• Life Science application support
• Patch management, Powershell
• Certification: CompTIA A+ or MCSA: Office365

Equal Opportunity Workplace: At BlueRock, we welcome and support differences and diversity and we are proud to be an equal opportunity workplace. Please let us know if you require disability-related accommodation or other grounds protected by human rights legislation during the recruitment process so that we can work with you to meet your needs.

Expected salary:

Location: Toronto, ON

Job date: Wed, 24 Mar 2021 23:06:34 GMT