IT Support (FT)

Job title: IT Support (FT)

Job description: Overview:

This is a fast-paced role that requires someone who is results-oriented and thinks quickly on their feet. The perfect candidate will be flexible and enjoy a collaborative workplace. Candidates who are personable, possess a strong work ethic and have a positive attitude will be at the top of our list. Work for an exciting company within the Cannabis Industry!

Key Responsibilities:

• Provides onsite assistance and first-line technical support for all staff and departments.
• Monitors performance on hardware, systems and applications.
• Designing and implementing efficient end-user feedback and error-reporting systems.
• Website updates such as general updates & the regular maintenance of the site.
• Work on any new projects as assigned.
• Provide support for stakeholder requests, analyze problems, and escalate issues when necessary.
• Troubleshoot desktop and printer hardware, and software issues.
• Install, configure, and test all new workstations, peripheral equipment, and software.
• Troubleshoot LAN/WAN and connectivity issues.
• Develop reference, training materials and provide end-user training.

Qualifications & Skill Requirements:

• A Post-Secondary degree or diploma in Information Technology.
• Minimum of 2 years’ experience within the IT industry in a support capacity.
• Strong competence in the Microsoft Ecosystem (Office 365, SharePoint, Teams, SQL, Exchange, Desktop, and Server OS), computer hardware/software, networking, and server rooms.
• Deep understanding on Windows Servers.
• Familiar with RMM Software.
• Solid problem-solving, researching, and troubleshooting skills coupled with a willingness to listen, learn, share, and improve.
• Strong awareness of IT security and confidentiality.
• Ability to work, prioritize and make decisions independently in a fast-paced production environment.
• A self-starter and quick learner with the ability to work independently as well as with the team.
• Network +, CCNA, and other IT industry-standard certifications would be an asset.
• Candidates must include a cover letter with their application to be considered for this position.
• This position is in-house; potential candidates must be able to reliably commute to Vancouver V5X 4V6 for this role.

Work Location: In Person.

Schedule: 40 hours/week.

Starting Salary: $52k/annually.

HBI Canada is an equal employment opportunity employer committed to hiring and retaining a diverse workforce. All employees and applicants will be given equal opportunity concerning employment, promotions, compensation, and all other benefits. We are a customer-focused company that values integrity, teamwork, respect, resourcefulness, and fairness.

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