IT Support Specialist

Job title: IT Support Specialist

Company: TLM Partners, Inc

Job description: Position Summary: IT Support Specialist

• As IT Support Analyst you will be responsible for managing hardware and software for a global remote team and providing them technical support.
• Work in Eastern Standard Time, to maximize overlap with team members in Europe and on the American West Coast.
• Full-time, 100% remote
• Best-in-class benefits & work flexibility
• Reports to: Director of Operations

Responsibilities

• Participate in the onboarding of new employees by providing them with the appropriate hardware and software, managing delivery and purchases are required
• Create new and maintain existing User Accounts in AD
• Collaborate with the core technology group to maintain the company on premise and cloud-based infrastructure including AWS, VPN, AD, GSuite, Perforce
• Provide remote support for employees for software and hardware issues
• Maintain hardware specifications and inventory, and software licenses and memberships
• Contribute to the documentation of IT processes and employee guidelines
• Proactively explore solutions to make IT processes more efficient

Required Qualifications

• Experience in an IT support role
• Working knowledge of Azure AD and G Suite administration
• High degree of self-motivation and initiative
• Well-organized and maintains high standards even under pressure
• Ability to adapt to change
• Good communication skills in English (and additional languages a plus)

Desired Qualifications

• Familiarity with hardware and software used in the game development industry

• Great interpersonal skills

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Expected salary:

Location: Canada

Job date: Sat, 23 Jan 2021 04:51:09 GMT