IT Support Technician

Job title: IT Support Technician

Company: Techo-Bloc

Job description: Company Description

Headquartered on the South Shore of Montreal, just steps from Quartier Dix30, Techo-Bloc is the leader in product innovation in its industry. Our pavers, retaining walls and masonry materials are a model of beauty, quality and durability. As we strive for continuous improvement, we are constantly engaging in new challenges, products and niches to remain at the forefront of our industry. We are a family owned business and foster an environment in which team spirit, employee values, and fairness in all employee matters are emphasized.

Job Description

Techo-Bloc’s IT team is growing and we are seeking a creative, dynamic candidate for the IT Technician position at our manufacturing site in St-Hubert. Someone with a dynamic and go getter personality that will be part of the Canadian IT Team.

Main responsibilities:

• Provide support to all users in the use and application of our computer equipment;
• Identify, monitor and document troubleshooting activities in the Help Desk system, including all decisions and actions adopted until the final resolution;
• Develop and update the inventory of workstations, laptops, printers and all other peripheral equipment in the Help Desk tool;
• Install, configure, and optimize workstations and laptops;
• Install and configure peripheral equipment: printers, network cards, sound cards, hard drives, etc.;
• Assist in the drafting of procedures for installation, migration and configurations of new workstations and laptops;
• Test ‘’patches’’ and ‘’fixes’’ to ensure that the problem is adequately resolved and ensure the follow-up with the user;
• Assist in evaluating and updating all office tools as well as most IT tools used
• Assist in the implementation of new technologies and projects;
• Assist in maintaining the documentation concerning the technical infrastructure in place to date;
• Provide support outside normal hours if necessary.

Qualifications

• Five (5) years relevant experience in a Microsoft environment.
• Associate degree in computer science or other related field.
• Excellent knowledge of iPhone environments.
• Excellent knowledge of Microsoft Active Sync environment.
• Excellent customer service and interpersonal skills.
• Great ability to listen and analyze research information.
• Great problem-solving skills.
• Rigorous, methodical, and detail oriented.
• Action and results oriented.
• Excellent communications skills, written and oral.
• Good documenting skills.
• Must have or be able to obtain a passport.
• Must maintain a current driver’s license and a good driving record.

ADDITIONAL PREFERRED QUALIFICATIONS:

• MCP certification (Microsoft Certified Professional).
• Good understanding of Sysprep and Ghost.
• Experience in using a Help Desk solution.
• Experience with Microsoft Lync 2010.
• Experience with Windows 7.

Additional Information

Your contribution is very precious to us, just like the stones we produce. Techo-Bloc fosters a culture of innovation where everyone brings a special touch to his/her field of expertise. The company is growing, your ideas and your talents are required to contribute to the development of the prestigious brand image that Techo-Bloc has developed over the years.

You will have the opportunity to:

• Live at the center of a creative movement that cares a lot about your opinion
• Develop your skills and grow
• Have a dynamic job and an evolving career path
• Have competitive compensation and several benefits as well as a bonus program

We thank all applicants for their interest; however, only those under consideration will be contacted.

Expected salary:

Location: Saint-Hubert, QC

Job date: Wed, 24 Mar 2021 23:41:49 GMT