IT Tech Support

Job title: IT Tech Support

Job description: Are you an IT talent who is passionate about customer service and helping users? Do you thrive in a self-managed environment where you are welcomed to bring in your own ideas?

Keep reading!

OUR CLIENT

Our client is a growing technology consulting company based in Vancouver. They believe in providing an open, collaborative learning environment for their staff to build their skills and knowledge.

THE OPPORTUNITY

This is an IT Support Specialist role that sits in the Helpdesk team, where they participate in supporting clients from different industries on a daily basis. Great for any aspiring IT experts looking for exposure to different environments and infrastructure.

THE POSITION

The role will vary each day depending on the different projects and initiatives you will be involved in. Main responsibilities involve:

• IT Support relating to technical issues involving Microsoft’s core business applications and operating systems
• Support of backup, disaster recovery, and business continuity solutions
• Support services for Microsoft related technologies: Office365, Windows Server, Office Suite, etc.
• Support services for virtualization technologies
• Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security
• Remote access solution implementation and support: VPN, and Terminal Services
• Maintain client documentation
• Communication with clients as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages

REQUIREMENTS

• 3 + years of applicable industry experience
• Relevant IT degree or diploma
• Office 365 | M365 General Services
• Azure Active Directory (P1, P2, Domain Services), other authentication systems
• File systems in Office 365 (SharePoint Online, Teams), Azure Files, or other file systems
• Network infrastructure including Firewalls, Load Balancers, VPNs, Switches, Wireless Access Points, and other network systems
• Azure Server Technologies (RDS, WVD, AVD), Azure VMs, or other related systems
• Mobile Device Management (MDM) implementation (Intune / AutoPilot or equivalent)
• Backup Disaster Recovery (BDR), Azure Site Recovery (ASR), Microsoft Azure Backup Server (MABS), 3rd Party Backup/Disaster Recovery systems/tools
• Workstation (including Windows 10, 11 or Mac) Deployments
• Must have a valid driver’s license

Nice to Have

• Microsoft Certifications (MCSA, MCSE, etc)
• Networking Certifications (Cisco, pfSense, Aruba, Fortinet, etc)
• Experience Office 365, Microsoft Cloud Technologies (Azure VMs, Storage/BackUp, Networking, Azure AD), ATP, Autopilot, Intune (MDM), MFA
• Experience in working with an IT MSP (Managed Service Provider)
• Experience with Enterprise CRM tools or Help Desk Ticketing System

COMPENSATION

• $65,000 – $75,000 depending on experience
• 3 weeks of vacation to start
• Education, course compensation for your certificates
• Free on-site parking 24/7 in Downtown

HOW TO APPLY

Please apply directly to this posting with the most recent version of your resume. If you would like to speak with us regarding this position, please contact Erica Zimmermann at 437 370 0758 ext. 402 or email your resume to ezimmermann@impactrecuitment.ca

To learn more about our open positions, visit us at impactrecruitment.ca.

ABOUT IMPACT RECRUITMENT

Specializing in a wide variety of industries and verticals, Impact Recruitment is passionate about matching exceptional talent with exciting new opportunities across Canada. For job seekers, we offer a dedicated approach to finding the right opportunity for your career growth.

The Certified Candidate® system by Impact Recruitment is designed to ensure your next career move is the right one. We take the time to thoroughly understand your technical abilities, your career goals, and you. Become a Certified Candidate® and enjoy a better recruitment experience with Impact. Learn more at impactrecruitment.ca.

Privacy and confidentiality are important to us; as such all, applications are kept strictly confidential. We will not share your information with anyone without your prior approval. While we will only be considering qualified applicants for this position, if you are interested in pursuing an alternate career path, we would certainly be happy to speak with you about opportunities that fit your profile.

Click Here to Apply

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