IT Technical Consultant

Job title: IT Technical Consultant

Job description: WORK ILLUSTRATION:

Reporting to the Senior manager, IT Portfolio Management (Customer Care and Metering), the IT Technical Consultant provides technical and analytical support, performs trouble shooting functions, implements processes, systems or projects that contribute to the efficient and effective technical delivery in the operational areas of Information Technology.

The incumbent is expected to behave ethically and follow the established code of business conduct, policies and internal control procedures, laws and regulations governing Toronto Hydro.

Toronto Hydro has implemented a mandatory vaccination requirement for all its employees. Proof of full vaccination will be required upon receiving a conditional offer of employment. Toronto Hydro will provide reasonable accommodation to individuals who cannot be vaccinated due to disability or any other ground protected by the Ontario Human Rights Code.

KEY RESPONSIBILITIES:

• Analyzes business/functional/technical requirements and specifications for the IT Systems
• Installs, configures, maintains, enhances Information Technology systems software and hardware in accordance with corporate and security standards, for defined area of expertise
• Supports and responds to service outages and incidents
• Supports Information Technology System testing, deployment and upgrade activities
• Creates and maintains documentation to support IT Systems and Processes
• Identifies problems and opportunities for improvement of IT Services, systems or processes

• Troubleshoots and maintains IT systems to improve reliability, capacity, performance
• Performs administrative routines associated with the position
• Familiar with supporting secure print management solutions
• Experience supporting IT asset management tools
• Experience evaluating software licensing and support contracts
• Knowledgeable in ITIL processes and best practices for IT Service Management
• Experienced in executing projects with both Waterfall and Agile methodology

REQUIREMENTS:

• Post-secondary Degree/ Diploma (University or College)
• Minimum 5 years’ experience in Information Technology
• Experience with web technology, content management platform and mobile app development in both BA/BSA/PM capacity
• Knowledge of AMI Head End Systems such as Connexo, MV90, PrimeRead
• Knowledge of MDM Systems such as EnergyIP, IEE, PrimeRead, MDMR
• Experience with integrating platforms such as WebSphere AIP, IBM Integration Bus, IBM ACE, MOVEit to integrate Head End, MDM, CIS and Outage Management Systems. Ability to support existing integration as well as design of new interfaces to meet new business needs.
• Experience with application patching of AMI Software to ensure the systems are up to date in terms of security and business needs.
• Proficient with SQL, Java, Shell Scripting, Batch Scripts.
• Proficient with Windows / Linux / AIX
• Understanding of smart metering concepts – intervals, registers, demand, interval billing, time-of-use billing
• Understanding of device communications – TCP/IP, PSTN, wireless mesh networks.
• Ability to work in team environment
• Ensures measures are in place to track achievements
• Innovation and creative problem solving
• Effective approach to risk management
• Strong analytical and troubleshooting skills
• Demonstrates safety awareness
• Electrical utility experience an asset

Toronto Hydro has introduced a Hybrid Work Arrangement. This position allows for remote work up to three days per week, based on business needs. Employees will be required to come onsite on those days when they are involved in activities that they or their leader feel are better conducted in person. You are expected to live in Ontario and within reasonable commuting distance of the office.

LI#hybrid

Click Here to Apply

Source: