IT Technical Support Intern

Job title: IT Technical Support Intern

Job description: We are Nestlé Nespresso Canada and we are proud to be one of Nestlé’s fastest growing business units. Our team of passionate entrepreneurs have made Nespresso the benchmark for coffee capsules and one of the most recognized brands in the world. We owe our growth to our commitment to research and development in order to always stay one step ahead and to serve as a benchmark in the coffee capsule sector. We are also proud to be able to offer premium quality coffees that consumers can savour in the comfort of their own home or away from home, in restaurants, hotels, offices or in luxury retailers. We stand for quality through our careful and thoughtful approach, from the way we source our ingredients, to how we manufacture our products and market our high-quality coffees. Nespresso is headquartered in Lausanne, Switzerland, but is present in more than 60 countries and has more than 12,000 employees worldwide. To learn more, visit www.nespresso.com.

Position Snapshot

Business areas: Nespresso Canada

Job title: IT Technical Support Intern

Location: Montreal, QC

Position Summary

We are looking for an IT Technical Support Intern based at our Montreal location for the months of May to August 2024. The primary purpose of this role will be to provide localized implementation, high quality and effective end user Level 1 and 2 support for hardware and software on client workstations, point of sale devices, office network printers, telecommunication infrastructure and network devices and liaison with 3rd party support vendors, while ensuring the respect of Nestlé Security and Compliance standards.

A day in the life of…

As an IT Technical Support Intern you will facilitate problem resolution by reviewing open problem tickets, troubleshooting issues, updating tickets with current information, proactively updating ticket status to stakeholders and driving the resolution process within service level objectives, while assisting customers to be more productive through effective support, communication, software utilization and technology.

Provide day to day support for workstations, point of sales devices, office network printers, telecommunication equipment and network devices such as installs, moves, changes, repairs and de-installs.

What will make you successful

As the successful candidate, you will have direct contact with end users for problem troubleshooting and resolution and could have direct contact with all support groups within Nestlé, business partners, end users, integrators for problem resolution and solution development

You will also:

• Education in Computer Science or Business-related area or relevant experience;
• 1 year IT experience in a technical role is preferred;
• Capacity to work with multiple external resolution groups;
• Experience working in a call center environment is strongly preferred;
• Experience working in a retail environment is strongly preferred;
• Autonomy; resourcefulness; capacity to make good decisions;
• Sense of urgency; excellent judgement; thoroughness;
• Ability to manage multiple activities and to set priorities;
• English and French written and spoken are essential.
• Excellent knowledge of MS Office Software and MS Windows 10;
• Good knowledge of Apple Applications like Air watch;
• Good knowledge of Networking Technology (TCP/IP/ WAN/LAN/WIFI, Cisco switches, routers).

We have a friendly, supportive team with a coaching and mentoring environment. There are real opportunities for future development and progression – this really could be a move towards the exciting Business Intelligence career you’ve always wanted.

What you need to know

• If you are selected to move forward in the process, you will be contacted for a video interview
• You will have access to excellent training and development programs as well as opportunities to grow within the company.
• Through your term, you will receive developmental feedback to ensure that you are learning and understanding the importance of Sales within the world’s largest food company.
• You will also build your business acumen and leadership capabilities and support your development and long-term success.

We will be considering applicants as they apply, so please don’t delay in submitting your application.

Nestlé is an equal opportunity employer committed to diversity and inclusion. If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. Nestlé will work with you in an effort to ensure that you are able to fully participate in the process.

We are Nestlé Nespresso Canada and we are proud to be one of Nestlé’s fastest growing business units. Our team of passionate entrepreneurs have made Nespresso the benchmark for coffee capsules and one of the most recognized brands in the world. We owe our growth to our commitment to research and development in order to always stay one step ahead and to serve as a benchmark in the coffee capsule sector. We are also proud to be able to offer premium quality coffees that consumers can savour in the comfort of their own home or away from home, in restaurants, hotels, offices or in luxury retailers. We stand for quality through our careful and thoughtful approach, from the way we source our ingredients, to how we manufacture our products and market our high-quality coffees. Nespresso is headquartered in Lausanne, Switzerland, but is present in more than 60 countries and has more than 12,000 employees worldwide. To learn more, visit www.nespresso.com.

Position Snapshot

Business areas: Nespresso Canada

Job title: IT Technical Support Intern

Location: Montreal, QC

Position Summary

We are looking for an IT Technical Support Intern based at our Montreal location for the months of May to August 2024. The primary purpose of this role will be to provide localized implementation, high quality and effective end user Level 1 and 2 support for hardware and software on client workstations, point of sale devices, office network printers, telecommunication infrastructure and network devices and liaison with 3rd party support vendors, while ensuring the respect of Nestlé Security and Compliance standards.

A day in the life of…

As an IT Technical Support Intern you will facilitate problem resolution by reviewing open problem tickets, troubleshooting issues, updating tickets with current information, proactively updating ticket status to stakeholders and driving the resolution process within service level objectives, while assisting customers to be more productive through effective support, communication, software utilization and technology.

Provide day to day support for workstations, point of sales devices, office network printers, telecommunication equipment and network devices such as installs, moves, changes, repairs and de-installs.

What will make you successful

As the successful candidate, you will have direct contact with end users for problem troubleshooting and resolution and could have direct contact with all support groups within Nestlé, business partners, end users, integrators for problem resolution and solution development

You will also:

• Education in Computer Science or Business-related area or relevant experience;
• 1 year IT experience in a technical role is preferred;
• Capacity to work with multiple external resolution groups;
• Experience working in a call center environment is strongly preferred;
• Experience working in a retail environment is strongly preferred;
• Autonomy; resourcefulness; capacity to make good decisions;
• Sense of urgency; excellent judgement; thoroughness;
• Ability to manage multiple activities and to set priorities;
• English and French written and spoken are essential.
• Excellent knowledge of MS Office Software and MS Windows 10;
• Good knowledge of Apple Applications like Air watch;
• Good knowledge of Networking Technology (TCP/IP/ WAN/LAN/WIFI, Cisco switches, routers).

We have a friendly, supportive team with a coaching and mentoring environment. There are real opportunities for future development and progression – this really could be a move towards the exciting Business Intelligence career you’ve always wanted.

What you need to know

• If you are selected to move forward in the process, you will be contacted for a video interview
• You will have access to excellent training and development programs as well as opportunities to grow within the company.
• Through your term, you will receive developmental feedback to ensure that you are learning and understanding the importance of Sales within the world’s largest food company.
• You will also build your business acumen and leadership capabilities and support your development and long-term success.

We will be considering applicants as they apply, so please don’t delay in submitting your application.

Nestlé is an equal opportunity employer committed to diversity and inclusion. If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. Nestlé will work with you in an effort to ensure that you are able to fully participate in the process.

Montreal, CA

Montreal, CA

Click Here to Apply

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