IT technician (L2)

Job title: IT technician (L2)

Company: American Iron & Metal

Job description: Company Description

ARE YOU CUT OUT FOR AIM GLOBAL?

Become a part of AIM Global’s history.

We have continued to prosper for the last eight decades through our employees’ strength and our clients’ trust, thus establishing our international presence and diversifying our expertise. Take your place at AIM Global, an integrated chain comprised of five divisions who work in collaboration to revalorize resources such as metals, construction waste, end-of-life vehicles and urban areas. We invest in our installations and employees to ensure a better future for all.

It’s simple; we do it right. We aim for excellence

Job Description

Under the authority of the IT support Manager, the IT technician is responsible for ensuring the proper functioning of the workstations, software and peripherals as well as 2nd level support for users of AIM and its divisions.

• Install, test and update computer equipment (work stations, peripherals, programs and software)
• Provide second level technical support, on site and remotely;
• Ensure maintenance, administration and security of the equipment;
• Support portable communication equipment (phones / tablets);
• Escalate incidents and follow up with users;
• Communicate with users, by phone, email or in person, to identify, resolve and document incidents;
• Ensure good communication between all levels;
• Offer excellent customer service.

Qualifications

• DEC in computer science;
• Minimum of 2 years of experience in a similar position;
• Autonomous, rigorous and organized;
• Excellent knowledge of Ms Windows, Ms Office;
• Experience in networks (TCP / IP, VPN etc …) (an asset);
• Ability to analyze and manage priorities;
• Able to work in a team and under pressure;
• Very good communication;
• Bilingualism is mandatory;
• Driving license is required.

Expected salary:

Location: Montreal, QC

Job date: Wed, 20 Jan 2021 23:21:38 GMT